Customer Relations Officer

About us

At the City of Bayswater, we believe that great communities are built by people who care. That's why we're guided by strong values, shared purpose, and a real passion for creating meaningful change. We prioritise sustainability, community wellbeing, and welcoming places where everyone can thrive. As an employer, we're committed to a culture that values inclusion, balance, and personal growth. Whether you're starting your journey or building on experience, we offer the chance to develop your skills, contribute meaningfully to the community, and help shape the future of a vibrant and evolving community.

About the Position

The City is seeking a self-motivated professional, experienced in delivering high-quality, customer-focused frontline services to join the City's Customer Relations team.

As a Customer Relations Officer, you will be the first point of contact for face-to-face and telephone enquiries at the Civic Centre, handling enquiries and processing requests to deliver positive experiences for our residents and customers.

This is an exciting opportunity to work in a centralised contact centre at an organisation seeking to place the customer at the heart of everything we do. If you enjoy working in a fast-paced environment and take pride in delivering excellent service, we'd love to hear from you.

About You

To be successful in this role, you will need experience in a customer service position, such as a contact centre or face to face, with some knowledge of banking/reconciliation, office phone processes and office systems, including Microsoft Office or equivalent. You will display excellent communication skills, high attention to detail and an ability to use empathy to understand customer needs.

We are looking for someone who:

• delivers exceptional customer service across face-to-face, phone, email and online channels
• has strong problem-solving skills, with the ability to identify issues and apply knowledge to resolve varied and complex customer requests
• has well-developed organisational skills and the initiative to prioritise workload and deliver timely service
• has a proven ability to work both autonomously and cooperatively with others.

What we offer

You will love working here because we believe we have great staff who are motivated and passionate about what they do.  We get to make a difference in the community which brings great job satisfaction.  We offer a competitive salary of $76,233.74 per annum plus super, as well as access to City of Bayswater staff benefits including:

• Generous superannuation contributions up to 22%*
• Additional 2 days leave per year plus Annual Leave loading
• Flexible work arrangements
• Free aquatic and gym membership
• Training and development opportunities
• Employee health and wellbeing program
• Free onsite parking
• Employee Assistance Program
• Corporate health insurance discounts
• Diverse and inclusive work environment

*conditions apply

Closing Date: 4pm, 17 October 2025.

To view the Position Description and information about working for the City of Bayswater, please download the attachments below.

For any further queries please contact Susan Chau, Coordinator Customer Relations on

The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place prior to the advertised close date. Applications may be used to fill subsequent vacancies.

TO*APPLY click the "APPLY NOW" button.*

Applicants should include a current CV and a cover letter describing how you meet the requirements of the role. JEREMY EDWARDSCHIEF EXECUTIVE OFFICER

The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.