Customer Service Officer

5 days ago

Morley, Western Australia Mrs Mac's Pty Ltd Full time $45,000 - $65,000 per year

Mrs Mac's is an iconic Australian household names in pies, sausage rolls, pasties and sweet baked goods. Since joining Aus Pie Co in 2022, our focus has been on partnering with our customers to achieve shared growth and long-term success.

We are seeking a professional and outgoing Customer Service Officer with exceptional telephone and customer service skills to work across our Mrs Mac's and Balfours products. This is an office-based position working out of our head office in Morley, WA, from Monday to Friday, 7am-3pm.

About the role:

As our Customer Service Officer, you will be required to provide professional and efficient customer service to all Mrs Mac's or Balfours customers and stakeholders by facilitating accurate entry of orders, processing of credits, maintenance of debtor accounts, and possessing a sound understanding of products and services.

Your day-to-day responsibilities will include:

  • Ensure timely and accurate entry of Internal & External orders and credits.
  • Maintain accuracy of customer information in the Pronto database by verifying and updating customer details.
  • Answering phones promptly in a professional manner.
  • Possess a sound understanding of products and processes including actively promoting New Products and promotional lines to customers.
  • Contribute to continuous improvement by reporting changes in customer ordering patterns to the Customer Service Manager.
  • Complete the End of Day process when required with a high level of attention to detail and accuracy.
  • Provide support to Customer Service team during high peak periods and periods of leave including assisting with duties across all positions.

About you:

In order to succeed in this role, you will bring the following:

  • Minimum 2 years' experience in a customer service role (or similar).
  • Strong computer and keyboard skills (alpha/numerical).
  • Basic understanding of Word, Excel, and Outlook.
  • High attention to detail.
  • Ability to work in a fast-paced environment.
  • Good Verbal and written communication skills, coupled with excellent telephone manner.
  • Good problem-solving skills.
  • Basic understanding of Pronto or similar ERPs.

What's in it for you?

  • Fantastic long term career opportunity with a fast-growing national food manufacturing company.
  • Passionate and friendly team.
  • On-site parking.
  • Centrally located office.
  • Monthly Cheers for Peers Recognition Program.
  • Staff discount at Site Take Away Shop.
  • Employee Assistance Program (EAP).

What you need to do now:

If you're interested and would like to find out more about this position, please click APPLY and submit your updated resume along with a covering letter outlining your suitability for the role.

  • To be eligible you must be an Australian Citizen, Permanent Resident or have Full Working Rights and be based in WA.
  • Only shortlisted applicants will be contacted.

Please note we are not accepting agency applications.

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