Head of Operations

Position Title

Head of Operations

Status

Part Time – 4 days / week minimum

Reporting To

Chief Executive Officer

Location

National Office, NSW (Hybrid working arrangements available)

Organisational Overview

Habitat for Humanity Australia (HFHA) is part of Habitat for Humanity, a global not-for-profit housing provider working in over 70 countries. Our vision is a world where everyone has a safe and decent place to live. We build strength, stability, and self-reliance through shelter.

Position Purpose

The Head of Operations is a key member of the Executive Leadership Team, responsible for leading and streamlining HFHA's operational functions. This role ensures that systems, policies, and ways of working are aligned with strategic goals and are simplified to support efficiency, compliance, and impact.

Key Responsibilities

• Operational Leadership: Lead and oversee core operational functions including IT, HR, finance, risk, and compliance.
• Policy and Systems Oversight: Develop, implement, and maintain organisational policies and systems that are fit-for-purpose, scalable, and compliant with regulatory and donor requirements.
• Ways of Working Simplification: Drive continuous improvement initiatives to simplify internal processes, reduce duplication, and enhance cross-functional collaboration.
• Strategic Planning & Execution: Support the CEO and Board in operationalising strategic plans and ensuring alignment across departments.
• Safeguarding & Risk Management: Champion HFHA's safeguarding policies and risk frameworks, ensuring a culture of safety and accountability.
• People & Culture: Foster a high-performance culture through inclusive leadership, staff development, and values-based management.

Selection Criteria Essential:

·  Proven experience in senior operational leadership roles, ideally within the not-for-profit or international development sector.

·   Demonstrated success in policy development, systems implementation, and organisational simplification.

·   Strong understanding of compliance, risk management, and safeguarding frameworks.

·   Excellent interpersonal and leadership skills with a collaborative and strategic mindset.

·   Commitment to HFHA's mission and values.

Desirable:

·    Experience working in a federated or international NGO environment.

·     Familiarity with ACFID Code of Conduct and DFAT compliance requirements.

Other Requirements

·    Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work.

Habitat's Statement of Expectations surrounding Safeguarding

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity's code of conduct.

All employees must:

·   Adhere to all safeguarding policies and procedures, ensuring the safety and well-being of children and vulnerable adults in all aspects of service delivery.

·   Identify and report any safeguarding concerns in line with the organisation's protocols.

·   Establish understanding of child protection laws, policies and best practices in Australia.

·   Have awareness of indicators of abuse, neglect, abuse, and exploitation in children and vulnerable adults.

·    Demonstrate ability to identify and respond to safeguarding concerns effectively

·    Knowledge of mandatory reporting obligations and safeguarding escalation procedures.

·    Display familiarity with trauma-informed approaches when working with vulnerable individuals.

·    Present capacity to uphold ethical standards and demonstrate professional integrity.

·    Uphold commitment to continuous learning and adapting to updated safeguarding policies and procedures.

·    Report all safeguarding concerns to Habitat for Humanity's designated Safeguarding Officer.

Roles within Habitat for Humanity may involve different levels of direct or indirect exposure to vulnerable groups. The level of safeguarding measures required depends on the nature of the role. This is a: Low-Exposure Role.

·   Low-Exposure Role:

o   This role has minimal or no direct contact with vulnerable individuals but still require safeguarding compliance and training.