Connections & Operations Officer

Date: 2 Oct 2024- Location: AU
- **$85,694 + 15.5% Super | Permanent Full-Time Opportunity**:

- **Receive a fortnightly Rostered Day Off (RDO) in support of work life balance**:

- **Based at our Head Office in Haymarket | Hybrid Work Environment**

Ausgrid is on an exciting transformation journey and now is the time to be a part of something big. We are proud to service Australia’s east coast, as a leading business in energy distribution, delivering a safe and reliable electricity supply to more than 1.8 million homes - that’s over four million Australians relying on us every day.

Our vision is simple; for our communities to have the power for a resilient, affordable net zero future.

We take pride in knowing that the work we collectively achieve today, will transform the world tomorrow. We value a culture of working and living safely, being customer focussed, commercially minded, collaborative, honest, accountable, and respectful. Our values are not just initiatives driven by leaders; they define the way we work.

**Your new role**

Reporting to the Connections & Operations Team Lead, the Connections & Operations Officer will handle incoming data requests and providing high level administration support to better connect suppliers and contractors.

Your key responsibilities will be (but not limited to):

- Ensuring timely and accurate creation and maintenance of data
- Analysing customer needs and ensuring customer satisfaction by the timely resolution and reply to customer enquiries and complaints.
- Providing a high level of service to diverse types of customers and their agents, including Authorised Service Providers, Electrical Contractors and other energy retailers.
- Suggesting corrective action measures to be applied for repetitive problems.
- Liaising extensively with other Installation Data Officers.

**Spark our interest**

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. You will have a proven capability to work effectively in a team environment with strong communication skills and the ability to liaise with a variety of stakeholders.

Energise us through your skills and qualifications in:

- Demonstrated capability in relation to investigations, resolution of complex data creation
- Organisation, prioritisation and time management skills
- Established interpersonal skills and experience in dealing with a variety of internal and external stakeholders
- Recognised analytical, problem solving and decision-making skills
- Highly evident communication skills both written and oral with a customer focus for service delivery.
- Proven high attention to detail and accuracy in data entry
- Ability to exercise a high level of confidentiality and discretion when dealing with sensitive or personal matters.
- Demonstrated ability to meet quality and productivity targets and contribute to continuous improvement processes
- Experience with Microsoft Office Suite, beneficial to have exposure to SAP
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**Grow with Ausgrid**

To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.

**Ausgrid Perks**

Revel in more than just a competitive salary Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms.

Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

**Belonging at Ausgrid**

Join us in shaping a diverse and inclusive workforce where everyone can thrive.