Customer Service Officer

2 days ago

Shepparton, Victoria, Australia Goulburn Valley Health Full time $60,000 - $80,000 per year

Date: 2 Sept 2025

Location: Shepparton, VIC, AU, 3630

Company: Goulburn Valley Health

Reference Number: [[id]]

Employment Type: (Permanent Full Time, Part-Time)

Hours per Fortnight: 74 hours

Classification: HS1 or HS14 - HS17

Location: GRAHAM STREET CAMPUS

Closing date: 23/09/2025

For a confidentialconversation please contact:

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our region:

Great things happen here

About the role:

Customer Service Officers in Elective Admissions have a multi-faceted role. Front of house functions include meet & greet of patients, admission of patients into GV Health and reception duties. Back of house functions with roles covering waiting list data entry, auditing of the waiting list in line with Planned Surgery Access Policy from Department of Health and Human Services and history prepping.

Successful candidate will have:

  • Someone with experience working with computers, including data entry accuracy and Microsoft applications
  • Someone with previous experience working in a customer service role
  • Someone with experience in a health care setting and ideally knowledge of medical terminology

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health?

  • Free Community Connector Program to personally welcome and connect you to our wonderful community
  • Generous salary packaging, subsidised staff parking and discounted leisure memberships
  • Flexible work practices and options to purchase additional leave to support work/life balance
  • Paid parental leave
  • Professional development and study leave to help reach your learning and career goals
  • A confidential employee assistance program (EAP) for you and your loved ones
  • Social club membership offering a range of events, functions and local community discounts
  • Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

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