Technical Customer Services Officer

Company description:

Goulburn Valley Region Water Corporation

Job description:

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable, and affordable water services to residential, commercial and industrial customers.

An experienced administration professional is required for this busy and varied role where you will be responsible for administrative tasks relating to the approval of water and sewerage services connection procedures and requirements.

Knowledge and experience in plumbing, water and sewerage connections procedures enables you to interpret dwelling site plans and to articulate complex information to diverse audiences.

An exceptional work ethic and strong interpersonal skills enable you to effectively manage customer enquiries, challenging situations and establish professional relationships across the business.

About your new role...

As a customer focused professional with a passion for providing technical support and assistance you will be a welcome and integral member of our technical services department.

You will provide high quality customer support to our customers to assist with their queries relating to asset information and water and sewer connection requirements to GVW water assets.

Primarily your role will be to manage the administrative processes related to water and property connections, ensuring efficient and timely service delivery to our customers in compliance with the Corporation's requirements and other relevant legislation.

This will include:

• Assessment of application for property connection requests
• Responding to customer and trade contacts - in person (counter or onsite), phone, email, website and written correspondence
• Managing invoicing and property agreements
• Backflow requests
• Liaising with planning team for more complex connection requests
• Providing customer contact for fault calls including liaising with other areas of the business

Based at the Shepparton Operations Centre where you will enjoy being part of a working environment amongst technical and operational staff with the bonus of hassle-free parking.

About you...

To be considered for this role you must have demonstrated some of the following:

• • Certificate 3 or above in Business or a related field and/or minimum 3 year's experience in a similar role
• Knowledge and experience in plumbing, water and sewerage connection procedures and requirements
• Demonstrated commitment, ability and experience in resolving customer enquiries whilst providing a strong customer focus.
• Intermediate computer skills with the ability to learn and adapt to multiple systems including MS Office.
• Excellent communication and interpersonal skills for collaborating with colleagues and interacting with customers and stakeholders.
• Strong organisational, self-management and problem-solving abilities
• Ability to work independently collaboratively in a team environment.

Please note all applicants must be an Australian Citizen, permanent resident or a visa permitting you to work in Australia and hold a current driver's licence.

Where you'll be working...

Don't take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play;Greater Shepparton region, Go Seymour Go Nagambie Strathbogie Shire Podcasts, and Destination Cobram

What you'll get...

You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.

• Classification GVW2: $58,500 - $78,532 + super (starting point is dependent upon relevant, qualifications, skills and experience)
• A Full-Time position
• Rostered Day Off (RDO) - 12 per year
• Shepparton based - regional lifestyle benefits
• Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in.
• Play a key public interaction role, supporting our customers
• An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks and Employee Assistance Program (EAP)
• Supportive team culture
• Encouragement and support to pursue professional growth and development opportunities.
• Annual performance reviews that encourage recognise and reward performance.
• Flexible, diverse, and inclusive workplace

For further information on this position, you are encouraged to contact Laurienne Winbanks - Manager - Retail Customers & Billing on

Applications close 11:59pm, Friday 12 September 2025

Interested?

Please apply via our online portal, clicking the blue "apply" button below

*Please note, when you click the apply button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment related questions. You will be required to attach your cover letter, resume, and address key selection criteria when prompted

Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives

Position Description

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