Customer Service Officer

Date: 24 Aug 2025

Location: Shepparton, VIC, AU, 3630

Company: Goulburn Valley Health

Reference Number: 2041

Employment Type:Permanent Part-Time & Fixed Term until 17/06/2026

Location: Graham Street

Closing date: 09/09/2025

For a confidentialconversation please contact: Brooke McLachlan on

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our Region

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About the role

Customer Service Officers (CSO) are an integral part of Goulburn Valley Health; providing valuable administrative and clerical support across our organisation. CSO's perform a wide range of administrative support tasks to support the effective and efficient day to day running of our units and/or clinical areas. You will report to both the Nurse Unit Manager and the Information Services (IS) Manager. Working with our team as a CSO may mean you are rostered to different departments as needed by the IS Manager.

Working as a Customer Service Officer, you will be the first point of contact for our patients, providing a good customer experience in their healthcare experience, as well as supporting them through documentation required. Within our organisatio our CSO's support the operations of our hospital; you may be rostered between 7am and 8pm on Weekdays and other days as needed.

Customer Service Officers are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. Customer Service Officers (CSO) are assigned to all wards and are an important part of the ward team.

The CSO performs a wide range of administrative support tasks to assist in ensuring the functioning of an efficient and effective unit and/or clinical area. The CSO has a functional responsibility to the Nurse Unit Manager and a line responsibility to Manager, Information Service (IS). CSO's are responsible for the provision of reception, clerical and administrative support to the Unit. The CSO may also be required to provide administrate support to other areas within GV Health at the discretion of the Manager, Information Service.

The goal of the CSO in the ward areas is to ensure patients are registered appropriately, paperwork is available for treatment and good customer relations are maintained with patients, visitors, other hospital staff and where applicable, other Health Care Professionals.

It is essential that the CSO's are aware that the roster for this position may vary from 7am to 8pm with limited hours required on weekends and public holidays. This is a rolling roster. Staff may be rostered to work weekends and public holidays and may be required to be available to assist in covering leave.

We are looking for:

• Previous experience in a customer service role
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health?

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.