Customer Services Officer

Company description:

Goulburn Valley Region Water Corporation

Job description:

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable, and affordable water services to residential, commercial and industrial customers.

Do you have a genuine passion for customer service? Then join our Retail Customers and Billing Department and be part of a team that is enthusiastic about providing a superior service experience.

This position provides the front-line support to customers in relation to billing, tenancy, property and debt services. You will play a crucial part in ensuring customer satisfaction and maintaining positive relationships with our community.

With great experience and knowledge already established in the team, this environment creates a great learning playground for someone keen for an opportunity to learn, develop and in time, shine

Known for possessing exemplary communication, organisational and computer skills, your ability to adapt to and positively embrace change will allow you to provide our customers with a wonderful service experience. In turn, you will build your skills and knowledge in a role that could launch your career.

About your new role...

As the first point of contact for our customers, you will effectively manage customer inquiries, resolve issues, and provide information related to water services.

Strong communication and interpersonal skills and the ability to handle challenging situations with professionalism and empathy allow you to excel in this role.

The Customer Service Officer's role is within a busy contact centre where you will be joining a dedicated team who are based at the Administration Building in Fryers Street - in Shepparton's CBD Hub.

If you are fresh in your career journey, this role presents as a great opportunity for you to explore the water industry, all while you learn and develop. Importantly you are committed to providing outstanding customer service.

About you...

To be considered for this role you must have demonstrated some of the following:

• • Minimum 3 years' experience in a customer facing or similar role.
• Certificate 3 or above in Business (or a related field) is preferred or we will support you to undertake a relevant qualification.
• Experience in a customer service and administrative environment
• Knowledge of Customer Service principles and practices
• Genuinely passionate about assisting customers with their queries.
• Ability to meet quality performance standards in a busy contact centre and/or transaction processing environment.
• Demonstrated ability to work effectively with computer-based technology, including Microsoft Office
• Excellent communication and interpersonal skills
• Strong organisational, self-management and problem-solving skills.
• Positive attitude, empathy and a passion for helping others.
• Strong OHS commitment and focus.

Please note all applicants must be an Australian Citizen, permanent resident or a visa permitting you to work in Australia and hold a current driver's licence.

Where you'll be working...

Don't take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play; Greater Shepparton region, Go Seymour, Go Nagambie and Strathbogie Shire Podcasts

What you'll get...

You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.

• Classification GVW2: $58,500 - $78,532 + super (salary starting point is dependent upon relevant qualifications, skills, and experience)
• A Full-Time position
• Shepparton based - regional lifestyle benefits.
• 12 Rostered Day's Off (RDO's) per year
• Play a key public facing role, supporting our customers.
• Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in
• An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks, and Employee Assistance Program (EAP)
• Strong leadership team
• Encouragement and support to pursue professional growth and development opportunities.
• Annual performance reviews that encourage, recognise and reward performance.
• Supportive team culture
• Flexible, diverse, and inclusive workplace

For further information on this position, you are encouraged to contact Laurienne Winbanks, Manager - Retail Customers & Billing on

Applications close 11:59pm, Friday 12 September 2025

Interested?

Please apply via our online portal, clicking the blue "apply" button below

*Please note, when you click the apply button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment related questions. You will be required to attach your cover letter, resume, and address key selection criteria when prompted

Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives

Position Description

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