Front Office Duty Manager

3 days ago

Wollongong, New South Wales, Australia Oscars Group Full time $60,000 - $90,000 per year

About us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, Victoria and South Australia spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

About the Venue:

Located just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.

About the Role:

We're looking for an enthusiastic and guest-focused Front Office Duty Manager to lead our front desk operations and deliver an exceptional first impression to every guest. In this hands-on leadership role, you'll be the go-to person for managing daily front office activities, mentoring the team, and ensuring every guest enjoys a smooth and memorable stay. This is an exciting opportunity for a confident and service-driven professional who thrives in a fast-paced, high-touch hotel environment. You'll have a great support network in our hotel leadership team and will report into our Front Office Manager.

Key Responsibilities:

  • Lead and support the front office team to deliver seamless check-in and check-out experiences
  • Respond to guest queries and feedback with professionalism and care
  • Ensure daily procedures and service standards are consistently upheld across all shifts
  • Coach, train and develop team members to foster a high-performing and engaged team culture
  • Check daily reservations and room allocations to support occupancy and revenue goals
  • Act as the Manager on Duty in absence of the Hotel Manager, overseeing hotel operations and ensuring guest and team safety at all times
  • Coordinate emergency procedures and incident responses, ensuring compliance with safety protocols
  • Work collaboratively with all hotel departments to deliver a unified and guest-centric experience

About You:

  • Experience in a front office supervisory or leadership role within a hotel
  • Strong interpersonal and communication skills, with a guest-first mindset
  • Solutions-focused and calm under pressure, with the ability to manage unexpected challenges confidently
  • Proficient in hotel systems (e.g., Opera, PMS) and comfortable with Microsoft Office tools
  • A team leader who motivates through example and brings energy to every shift
  • Passionate about hospitality and committed to delivering outstanding guest experiences
  • Available to work on a rotating roster, including evenings, overnights, and weekends

Benefits:

  • A leadership role within one of the region's most iconic beachfront hotels
  • Access to exclusive Oscars Group and Accor discounts on hotel accommodation and food & beverage

  • Free on-site parking during shifts

  • Internal and external training and development opportunities including an online training platform

  • Career progression across 45+ venues within the Oscars Group
  • Employee Assistance Program for you and your immediate family
  • Reward and recognition initiatives

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