Hotel Receptionist

1 day ago

Wollongong, New South Wales, Australia Oscars Group Full time $33,800 - $46,600 per year

About the Venue:

Located just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces, making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.

About the Role:

We're looking for enthusiastic and guest-focused Hotel Receptionists to join our Front Office team on a full-time, part-time, and casual overnight basis.

As the first point of contact for our guests, you'll play a vital role in creating a welcoming atmosphere, ensuring a smooth arrival and departure experience, and providing support throughout their stay. This is an excellent opportunity for hospitality professionals who thrive in a fast-paced environment and are passionate about delivering outstanding service.

Key Responsibilities:

  • Deliver seamless check-in and check-out experiences with efficiency and warmth
  • Provide accurate information and assistance regarding hotel services, local attractions, and guest requests
  • Answer phone calls, emails, and guest enquiries promptly and professionally
  • Handle reservations, payments, and room allocations with attention to detail
  • Respond to guest feedback, concerns, and emergencies with professionalism and care
  • Uphold front office procedures and maintain service standards across all shifts
  • Support overnight operations, ensuring guest and hotel security during night shifts (where applicable)
  • Work collaboratively with all hotel departments to deliver a unified and guest-centric experience

About You:

  • Previous front office or customer service experience (hotel or hospitality experience highly regarded)
  • Strong interpersonal and communication skills with a warm, guest-first mindset
  • Calm and solutions-focused when handling guest enquiries and unexpected challenges
  • Competent with hotel systems (Opera/PMS preferred) and Microsoft Office tools
  • Excellent attention to detail, organisation, and time management skills
  • Flexible availability, including evenings, weekends, public holidays, and some overnight shifts

Benefits:

  • Be part of one of the Illawarra's most iconic beachfront hotels
  • Access to exclusive Oscars Group and Accor discounts on hotel accommodation and food & beverage
  • Free on-site parking during shifts
  • Internal and external training and development opportunities, including an online training platform
  • Career progression opportunities across 45+ venues within Oscars Group
  • Employee Assistance Program for you and your immediate family
  • Reward and recognition initiatives

About the Company:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Today, Oscars Group is one of Australia's largest privately owned hospitality groups, boasting an ever-expanding portfolio of over 45 venues across NSW, QLD, VIC, and SA. Our portfolio includes accommodation hotels, award-winning pubs and gaming venues, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.

Apply now and be the welcoming face of Novotel Wollongong Northbeach

Job Type: Full-time

Pay: $33.38 – $46.73 per hour

Experience:

  • Guest services: 1 year (Preferred)
  • Front desk: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • Receptionist/Administrator

    1 week ago

    Wollongong, New South Wales, Australia Nan Tien Temple Pilgrim Lodge Full time

    **Receptionist /Administration Officer - Part Time**Nan Tien Temple Pilgrim Lodge - Wollongong NSW**The Position**At the Nan Tien Temple's Pilgrim Lodge, the position of **Receptionist / Administrative Assistant** provides administrative support to ensure efficient and smooth operation of the Pilgrim Lodge.The Pilgrim Lodge is a truly unique, 100 room...

  • Corporate Receptionist

    1 week ago

    Wollongong, New South Wales, Australia Sodexo Full time

    **Job Description**:Do you have a passion for coordinating all things Front of House and thrive on providing exemplary customer service?We are seeking a Receptionist to join Sodexo's small corporate team working with our highly regarded professional services company based in Wollongong.Your reception duties will include greeting internal and external...

  • Administrative Professional

    1 week ago

    Wollongong, New South Wales, Australia beBeeReceptionist Full time $40,560 - $53,520

    Administrative Support RoleThis position provides administrative support to ensure efficient and smooth operation.Located in a tranquil environment, we seek a kind, experienced, and bilingual receptionist and administration officer.Key responsibilities include:Managing bookings, responding to enquiries, and processing paymentsWorking autonomously and as part...

  • Administration Assistant

    1 week ago

    Wollongong, New South Wales, Australia Ramsay Health Care Full time

    **Our Administration Department has two opportunities available for Administration Clerks to join the team at Wollongong Private Hospital****About the Roles**- 12 month fixed full-time contract: Theatre Bookings Clerk- Casual Administration Clerk - floatIn the theatre bookings position, you will be responsible for the theatre bookings, theatre scheduling and...

  • Hotel Receptionist

    1 day ago

    Wollongong, Australia Oscars Group Full time

    **About the Venue**: Located just one hour south of Sydney in the scenic Illawarra region, **Novotel Wollongong Northbeach** is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre,...