Product Owner

• $148,113.00 per annum + 12% superannuation
• 2x Full Time, fixed term opportunity (Until 30th June 2026)
• Wadawurrung Country / Geelong based (hybrid working model – 3 days per week in office)

About the role

The Product Owner will play a key role within the Claims System Modernisation Initiative (CSMI) project team to deliver a key action in WorkSafe's strategy, the replacement of claims management and premium legacy technology systems with a new customer relationship management system (CRM) for the scheme.

The Product Owner is responsible for maximising the value of the capabilities delivered by the Claims System Modernisation program delivery teams including the Strategic Implementation partner and Technology Vendors. 

The role acts as a as a key subject matter expert for the Claims System Modernisation program working with the delivery team to ensure that capability and technology is fit-for purpose for the business and ensures all solutions have a customer mindset and that we deliver on our objective of being client centric and prevention lead.

Key Responsibilities

• Lead and manage the business objectives associated with the Claims System Modernisation Strategy
• Collaborating with stakeholders involved within the Claims System Modernisation Program and the key streams associated with this work.
• Engage with key business stakeholders and produce relevant documentation ensuring the project and delivery teams have required information/insights to complete sprints.
• On behalf of WSV work with Delivery Team in translating the business objectives into business requirements / acceptance criteria 
• Take ownership for the agreed priorities, ensuring that solutions developed and delivered meet clients and business needs.
• Work within the relevant governance framework and project timeline and engage with relevant stakeholders and committees.
• Ensure there is a strategic focus that work is aligned with the customer journeys we expect our clients to have in a modernised Claims System, whilst ensuring consideration is given to our legislative requirements.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have a strong ability to work independently along with a proactive approach to engagement with your key stakeholders. In addition you will have strong resilience combined with excellent listening and communication skills.

Your experience will include leading change along with exceptional planning and organisational skills.

Additionally, you will possess the following skills and experience:

• Strong understanding of the nature of Workers Compensation and WorkSafe business / department
• Understand and effective in navigating the business operational governance, people structure to obtain decisions/approval, and participation in the delivery of the program
• Strong stakeholder management and negotiation skills
• Ability to engage and influence key stakeholders with conflicting priorities
• Understanding of Agile Project methodology

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What's next?

Applications close 11:00pm on Tuesday 25th November 2025. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact David Heaney via email