Injury Management

Job no: 943886

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

MYER is looking for an Injury Management & Safety Advisor who will be responsible for the Apparel Brands injury and claims management processes and support implementation of safety processes for the business across all Australian states and territories.

The role will primarily support injured team members through early intervention and ongoing recovery from workplace injury and manage the workers compensation claims process. The role will drive the promotion of recovery and return to work through establishing Return to Work (RTW) Plans and coaching leaders in the management of the RTW process. The role will be the designated RTW Coordinator for Apparel Brands in some states/territories.

The role will liaise with insurers, ensuring claims are lodged and information provided in a timely manner to drive decision making and work with the payroll to ensure team members receive prompt and accurate workers compensation benefits. The role will also assist with the implementation of Apparel Brands Safety Management System.

• 2x new full-time, permanent positions available
• Bring your workers compensation and return-to-work experience to deliver optimal outcomes within a self-insured environment
• Flexible hybrid working – Work from our Docklands office, some of our VIC sites and the comfort of your own home

About the role:

• Provide early intervention supports to injured team members through 'Help I've Been Injured' line, ensuring team members are provided with timely support to seek medical treatment, RTW and information regarding workers compensation claim entitlements and processes.
• Initiate and maintain regular communication with injured team members, people leaders, insurers, rehabilitation providers, treating doctors and other health professionals to bring about effective return to work programs, including monitoring of RTW Plans in accordance with medical recommendations and progression of recovery.
• Coach and advise people leaders in the management of injured team members and safety procedures, driving a safety focus and early return to work culture across all sites.
• Manage all workers compensation claims from receipt to closure, including timely submission of all claim documentation and payments of compensation to team members, managing calculation of weekly compensation payments and management of insurer reimbursement process.
• Meeting with relevant stakeholders to develop case management strategies, responding to difficult and sensitive issues and advising injured team members of their entitlements.
• Participate in regular claim reviews with Insurers as well as ad hoc reviews as necessary.
• Participate in a range of health and safety programs and initiatives, across the business, designed to reduce or prevent workplace injury or perform other tasks as required.
• Provide monthly active claims reports outlining status of all active Apparel Brands workers compensation cases.
• Review new safety incident reports and escalate any significant/serious incidents and LTIs.
• Maintain Claims Management IT system (Elumina) to electronically manage claim portfolio.
• Availability to take calls (out of office hours) from newly injured team members every 2nd weekend and through late night trade

About you:

• Demonstrated knowledge, understanding and application of workers compensation legislation and regulation, preferably across multiple Australian jurisdictions.
• Completion of RTW Coordinator 2-day course and minimum 3 years' experience in workers compensation and/or injury management.
• Experience in managing workers compensation wages processes.
• Well-developed stakeholder and interpersonal management skills.
• Well-developed written and verbal communication skills, analytical and problem-solving skills.
• Knowledge of and ability to promote the 'Health benefits of good work'.
• Ability to work autonomously and complete work in a timely manner with a high level of attention to detail.
• Excellent organisational, time management and prioritisation skills.
• Ability to build and maintain excellent relationships at all levels across the business and with external stakeholders.

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work
• A supportive leadership and team network to set you up for success
• Career growth and succession opportunities across the business

We'd love to hear from you even if you don't meet all the criteria listed above.

We welcome applications from people of diverse backgrounds, whether it's gender, sexuality, ethnicity, religion, age, disability and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 28 Sep 2025 AUS Eastern Standard Time