E-commerce Operations Officer

2 days ago

Smithfield, New South Wales, Australia RST INTERNATIONALY IMPORT & EXPORT PTY. LTD. Full time $50,000 - $65,000 per year

ACE Recycling Group Pty Ltd (ACE) is a 100% Australian-owned company established in 2014, with headquarters in Sydney and operational facilities in New South Wales, Queensland, and Victoria. We specialise in sustainable recycling and management of electronic waste, batteries, solar panels, and plastics, providing comprehensive, professional services to meet a wide range of customer needs.

We are accredited under The National Television and Computer Recycling Scheme (NTCRS) and are fully certified to ISO 9001/14001/45001, AS/NZS 5377, and R2v3 standards, ensuring our operations meet the highest levels of quality, environmental responsibility, and industry best practices.

About the Role:

This position is based at our Smithfield Plant and is primarily focused on Online Order Fulfillment. All roles will involve a certain level of stock management, ensuring the seamless operation of our e-commerce pipeline.

Key Responsibilities:

Your daily tasks will encompass a range of e-commerce activities, including:

  • Product & Inventory: Taking product photos and performing accurate stock recording.
  • Online Listings: Listing products on our online sales channels.
  • Store Management: Managing the online store, which includes responding to customer messages, processing returns and replacements, and resolving disputes.
  • Order Dispatch: Handling stock picking, dispatching orders, and managing postal activities.
  • Warehouse Organization: Ensuring the storage area is consistently organized and well-presented.

About You (Qualifications & Skills):

We are seeking a proactive individual who possesses:

  • Minimum 1 year of experience in e-commerce, online retail, or a related phone/web-based customer service role or similar.
  • Demonstrated experience in engaging with consumers via social media platforms.
  • High self-motivation with a positive, 'Can-Do' attitude.
  • Willingness to take initiative and learn new tasks and concepts quickly.
  • Strong work ethic and excellent team player.
  • Confident communication skills in English (both verbal and written).
  • Proficient use of a computer and Microsoft Office Suite.
  • Ability to multitask and thrive in a fast-paced environment.
  • Basic knowledge of computer hardware. (Preferred but not essential)

Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of gender.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Experience:

  • Inventory and Store Management: 1 year (Preferred)
  • Online Listings Management (eBay): 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Order Dispatch & Fulfilment: 1 year (Preferred)

Work Location: In person

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