Visitor Services Officer

• 2 x Max term, part time opportunities available
• $61,711- $69,450 (pro rata) + 12% Super + 20% unusual hours loading
• Employee Discounts Program

About the role

The Visitor Services Officer sits within the Experience Melbourne branch, Business Economy and Activation Division, and offers an exciting opportunity to directly connect visitors with everything that makes Melbourne one of the world's most liveable cities.

As one of our frontline ambassadors, you'll help deliver exceptional customer service, support our tours and programs, and provide visitors with accurate, engaging information that showcases the best of our city. Working across a dynamic seven-day roster, you'll play a key role in creating positive visitor experiences and supporting Melbourne's reputation as a leading global destination.

There are 2 max-term, part-time opportunities available until 30 June 2026, each working 19 hours per week.

A little more about the role

• Deliver accurate, timely customer service to visitors in person and online
• Share knowledge of Melbourne's attractions, events, culture, and history
• Conduct guided tours and represent the City of Melbourne with professionalism
• Assist with retail displays, collateral, stock management, and point of sale transactions
• Support and mentor volunteers and contribute to continuous service improvements

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.

We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.

About you

• Confident presenting to groups through tours or events
• Skilled at working with people from diverse cultural and social backgrounds

What your experience might look like

• Strong commitment to excellence in customer service
• Excellent verbal communication and interpersonal skills
• Organisational skills and reliability in a rostered environment
• Digital literacy (Microsoft Office, databases, POS systems)
• Knowledge of Melbourne and Victoria's attractions and events
• Previous visitor services or tourism experience (desirable)

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

Click the APPLY button to be redirected to our career's portal

Submit your application no later than 11:45pm on Wednesday, 22 October 2025.

A few important things to note – don't miss out

• Applications must be submitted online. Unfortunately, we can't accept applications via email, so please be sure to apply through the official job link provided.
• Apply early This role may close sooner than the listed closing date if we find the right candidate — so don't wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Contact Mark D'Alterio – Visitor Services Lead,

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.