Visitor Engagement Officer Immagration Museum

13 hours ago

Melbourne, Australia Museum Victoria Full time

Location: Melbourne | CBD

Job type: Part time

Organisation: Museum Victoria

**Salary**: $58,539 - $66,858

Occupation: Customer Service/Call Centre

Reference: VG/MV/3107A

Australia's largest public museum organisation is seeking a Visitor Engagement Officer is committed to customer service and enjoy helping people have the best possible experience in a fun learning environment.?

**Visitor Engagement Officer - Immigration Museum**

Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment.

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit About us - Museums Victoria.

**ABOUT THE POSITION**:
The primary responsibility of the Visitor Engagement Officer role, based at the Immigration Museum, is to deliver high-quality service and engagement by welcoming and receiving all visitors to our museum venues. This includes orienting guests, processing ticket sales, and providing excellent customer service to ensure visitors have a memorable experience.

**Some of the key duties include**:

- Interact with visitors to provide an enjoyable and engaging experience and provide services and information regarding programs, exhibitions and facilities
- Positively resolve visitor issues and complaints within Museum guidelines and procedures
- Competently operate a computerised ticketing and booking system and receive admissions and other charges accurately
- Assist Public Programs staff in the delivery of programs and activations
- Provide tours and presentations to visitors and VIP groups

**The successful applicant will have**:

- Previous experience in a visitor-facing role is highly valued but not essential
- Competency with computers and point-of-sale equipment
- Availability to work some evenings when Museum activities focus on something outside of the normal Museum experience.
- Ability to work as an effective team member within a diverse organisation.
- The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

**OTHER INFORMATION**

This is an ongoing Irregular Part-time position at 20 hours per week (0.53 EFT) base at the Immigration Museum.

The salary rate on offer is $56,834 +11.5% Superannuation (pro rata) per annum.

The successful applicant will be required to be available for rostering across the 7 days of museum operations including weekends and public holidays.

**HOW TO APPLY?**

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select **“All Jobs”** and click on the link for this job's listing.
- Your Cover Letter
- Your Resume
- A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to the attached document)

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.

**APPLICATIONS CLOSE: 19 September 2024 (11:59 pm)

  • Visitor Engagement Officer Immagration Museum

    13 hours ago

    Melbourne City Centre, Australia Museums Victoria Full time

    Visitor Engagement Officer - Immigration Museum Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment. **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural...

  • Programs Officer, First Peoples Experiences – MV

    2 weeks ago

    Melbourne, Australia Council of Australasian Museum Directors Full time

    Closing Date: 05/12/2025 12:00 am Institution: $66,063-$72,985 (plus 11.5% superannuation) per annum paid pro-rata Employment Status: Full-time ongoing Location: Contact Name: Jess Alderton Contact Email: About this Role: Programs Officer, First Peoples Experiences (Aboriginal and/or Torres Strait Islander Identified Position) Australia’s largest...

  • Programs Officer, First Peoples Experiences – MV

    3 weeks ago

    Melbourne, Victoria, Australia Council of Australasian Museum Directors Full time

    Closing Date: 05/12/2025 12:00 amInstitution: $66,063-$72,985 (plus 11.5% superannuation) per annum paid pro-rataEmployment Status: Full-time ongoingLocation:Contact Name: Jess AldertonContact Email:About this Role:Programs Officer, First Peoples Experiences (Aboriginal and/or Torres Strait Islander Identified Position)Australia's largest public museum...

  • Programs Officer, First Peoples Experiences – MV

    4 weeks ago

    Melbourne, Victoria, Australia Council of Australasian Museum Directors Full time

    Closing Date: 05/12/2025 12:00 amInstitution: $66,063-$72,985 (plus 11.5% superannuation) per annum paid pro-rataEmployment Status: Full-time ongoingLocation:Contact Name: Jess AldertonContact Email:About this Role:Programs Officer, First Peoples Experiences (Aboriginal and/or Torres Strait Islander Identified Position)Australia's largest public museum...

  • First Peoples Cadetship Coordinator

    12 hours ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Museum Victoria **Salary**: $90,067 - $102,192 Occupation: Human Resources Reference: VG/MV/9615 Museums Victoria is Seeking a First Peoples Cadetship Coordinator to create pathways and opportunities for Koorie youth across the museums and cultural heritage sector, whilst connecting with First...

  • Imax Front of House

    1 week ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Casual Organisation: Museum Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/MV/6775R IMAX Melbourne is seeking new team members to play a leading role in providing a compelling customer experience before, during and after each movie. **IMAX Front of House -...

  • Communications and PR Manager

    13 hours ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Museum Victoria **Salary**: $92,332 - $104,762 Occupation: Communications, Marketing and Media Reference: VG/MV9292A Are you a seasoned communications and public relations professional looking for an exciting opportunity to make a significant impact? Museums Victoria is seeking a...

  • Facilities Contracts

    1 week ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Museum Victoria **Salary**: $92,332 - $104,762 Occupation: Facilities Management Reference: VG/MV/6702B Australia’s largest public museum organisation is seeking a Facilities Contracts & Assets Coordinator to join its Strategic Facilities Management team. Facilities Contracts & Assets...

  • Front of House Supervisor

    8 hours ago

    Melbourne, Victoria, Australia National Communication Museum Full time $60,000 - $80,000 per year

    The Front of House Supervisor works alongside the Front of House Team Leader, to provide a welcoming first point of contact for visitors of NCM.ResponsibilitiesThe Front of House Supervisor works on all aspects of ticketing and box office, including selling and checking tickets, opening and closing the museum, reporting end of day KPIs, managing visitor flow...

  • Head of Public Programs and Education

    2 weeks ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Museum Victoria **Salary**: $134,593 - $157,355 Occupation: Education and Training Reference: VG/MV/6621 Australia's largest public museum organisation is seeking a Head of Public Programs and Education at Museums Victoria. **Head of Public Programs and Education*** Australia's largest...