Visitor Engagement Officer Immagration Museum

2 days ago

Melbourne City Centre, Australia Museums Victoria Full time

Visitor Engagement Officer - Immigration Museum
Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment.
**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.
To learn more about Museums Victoria, please visit About us - Museums Victoria.
**ABOUT THE POSITION**: The primary responsibility of the Visitor Engagement Officer role, based at the Immigration Museum, is to deliver high-quality service and engagement by welcoming and receiving all visitors to our museum venues. This includes orienting guests, processing ticket sales, and providing excellent customer service to ensure visitors have a memorable experience.
**Some of the key duties include**:

- Interact with visitors to provide an enjoyable and engaging experience and provide services and information regarding programs, exhibitions and facilities
- Positively resolve visitor issues and complaints within Museum guidelines and procedures
- Competently operate a computerised ticketing and booking system and receive admissions and other charges accurately
- Assist Public Programs staff in the delivery of programs and activations
- Provide tours and presentations to visitors and VIP groups

**The successful applicant will have**:

- Previous experience in a visitor-facing role is highly valued but not essential
- Competency with computers and point-of-sale equipment
- Availability to work some evenings when Museum activities focus on something outside of the normal Museum experience.
- Ability to work as an effective team member within a diverse organisation.
- The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

OTHER INFORMATION
This is an ongoing Irregular Part-time position at 20 hours per week (0.53 EFT) base at the Immigration Museum.
The salary rate on offer is $56,834 +11.5% Superannuation (pro rata) per annum.
The successful applicant will be required to be available for rostering across the 7 days of museum operations including weekends and public holidays.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.
- Your Cover Letter
- Your Resume
- A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to the attached document)

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.
**APPLICATIONS CLOSE**: 19 September 2024 (11:59 pm)

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