Automotive Service Advisor

1 week ago

Brisbane, Queensland, Australia The Oldmac Group Full time $60,000 - $80,000 per year

About the role

Reporting directly to the Workshop Manager, this key customer-facing role is responsible for providing exceptional service to customers and acting as the bridge between the workshop and our valued clients. As an Automotive Service Advisor at Oldmac Toyota Springwood, you will be responsible for managing customer bookings, communicating progress on vehicle repairs, and ensuring a smooth and efficient service experience. This is a full-time position.

What you'll be doing

  1. Liaising with customers to understand their vehicle repair and maintenance needs
  2. Scheduling and coordinating vehicle drop-offs, repairs, and collections
  3. Clearly explaining repair recommendations and costs to customers
  4. Providing updates on the status of vehicle repairs and addressing any customer concerns
  5. Ensuring efficient workflow through the workshop and proactively managing any delays
  6. Maintaining detailed records of all customer interactions and vehicle service history
  7. Providing excellent customer service and building strong relationships with clients
  8. Supporting the wider team as needed to deliver a seamless customer experience

What we're looking for

  1. A minimum of 2 years' experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry
  2. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  3. Strong problem-solving and decision-making abilities, with a focus on finding solutions
  4. A genuine passion for providing exceptional customer service

What we offer

At The Oldmac Group, we are committed to creating a positive and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

  1. Ongoing training and development opportunities
  2. Discounted vehicle servicing and repairs
  3. Opportunities for career progression within our growing organisation
  4. A friendly and collaborative team culture

About us

Oldmac Toyota Springwood is a leading provider of automotive services. With over 40 years of experience in the industry, we are known for our commitment to quality, innovation, and exceptional customer service. Our team of skilled professionals takes pride in delivering reliable and efficient solutions to our clients, and we are constantly seeking ways to improve and expand our offerings. If you're looking to join a dynamic and forward-thinking organisation, we'd love to hear from you.

Apply now to become our next Automotive Service Advisor and be a part of our success story.

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