Service Advisor

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At Eagers Automotive, we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

Eagers Nissan at Newstead is looking to employ a Service Advisor to join the busy team at our Newstead branch.

Eagers Nissan is part of the Eagers Automotive Group, the largest dealer network in Australia. We are one of the fastest-growing, most exciting, and dynamic motor dealership groups in the country.

We strive to provide our employees with ongoing opportunities to challenge themselves, develop, and grow their careers. We invest in our people through structured, tailor-made training programs hosted by automotive industry-specific experts.
At Eagers Automotive, we are working towards our vision of being Australia's most admired Automotive Group. With over 109 years of rich company history, and more than 8,000 employees across Australia and NZ, with a footprint in every capital city, there are endless options for career progression.

About this Role:
This role requires a Service Advisor who is genuinely motivated to deliver high levels of customer satisfaction by:

• Providing optimal customer care by determining customers' needs and clearly communicating these needs to the workshop for timely vehicle repairs and delivery
• Providing clear explanations of the work, cost estimates, and keeping customers informed of progress, changes in costs, and completion times
• Selling additional work required
• Maintaining an even flow of work
• Organizing, planning, monitoring, and controlling work orders
• Coordinating the day-to-day operation of a busy workshop
• Previous experience as a service advisor will be highly regarded

Duties & Responsibilities:

• Manage customer requirements daily, including bookings, communication, and accurate information exchange
• Invoicing and providing excellent explanations of work performed
• Carry out administrative tasks such as managing customer files, invoicing, and booking additional work
• Meet sales and customer satisfaction targets

Must haves:

• Valid QLD Driver's license
• Competent in the use of Pentana DMS is an advantage

What's on offer:

• Competitive remuneration package
• Support from a dedicated and professional team and manager
• Ongoing brand training and upskilling
• The chance to work in a high-performing, busy environment
• Access to ongoing professional development and career progression within a leading national organization
• Employee purchase policy & discounted finance and insurance
• Wellness initiatives: Class Pass
• Employee assistance program - Coaching
• Discounted private health insurance
• Endless career opportunities
• Brand & Hub Awards

If you want to secure a future in an award-winning dealership, please apply now.

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner's Mindset | Agility

Salary match Number of applicants Skills match

Retail & Consumer Products 5,001-10,000 employees

Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.

Our core business includes the ownership and operation of motor vehicle dealerships, offering new and used vehicle sales, service, parts, and allied consumer finance facilitation.

Our operations span Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of NSW, ACT, Tasmania, and Auckland.

Eagers Automotive Limited boasts over 110 years of history as the leading automotive retail group in Australia and New Zealand, with a workforce of over 8,000 across 300 dealerships.

We provide comprehensive facilities including vehicle sales, servicing, parts, and finance options.

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