Service Adviser

1 week ago

Brisbane, Queensland, Australia PST Automotive Services Full time $60,000 - $80,000 per year

PST Automotive Service is a family-owned and operated workshop located in Slacks Creek. We are seeking an enthusiastic and professional Service Advisor to be the face of our business and help keep our front office running smoothly.

If you have strong customer service skills, are organized, and thrive in a fast-paced environment, we'd love to hear from you

Benefit

  • Above-award wages for the right applicant
  • No weekend work (Monday - Friday 8am to 5pm)
  • Full Time Position with job security.
  • Extensive variety of work
  • Small & supportive team environment

About the role

As the Service Advisor, you will be the first point of contact for our customers and play a key role in ensuring a seamless process from booking to vehicle handover. This is a customer-facing and admin-heavy role that requires multitasking and excellent communication.

Key Responsibilities:

  • Greet and liaise with customers in a friendly and professional manner
  • Schedule and manage service bookings and customer updates
  • Handle incoming calls and respond to inquiries and quotes
  • Coordinate parts ordering and workshop supplies
  • Enter job cards and generate customer invoices
  • Track workshop progress and support mechanics throughout the day
  • Manage customer payments and process work orders
  • Maintain a clean and organized front office and staff kitchen
  • File, scan, and enter data into the computer system
  • Respond to emails and maintain customer communication
  • Announce customer arrivals and coordinate with the workshop

What We're Looking For:

  • Previous experience in customer service or a similar admin role
  • Excellent communication skills, both in person and over the phone
  • Ability to multitask and work in a fast-paced environment
  • Positive attitude and willingness to learn
  • Good organizational and computer skills
  • Experience in automotive service environments (advantageous but not essential)

About Us:

PST Automotive Service is a trusted, family-run workshop servicing the Slacks Creek area. With a fully equipped, modern facility, we handle everything from logbook servicing and auto electrical work to air conditioning repairs and diagnostics, fabrication and restoration. Our team is dedicated to providing high-quality workmanship and exceptional customer care.

How to Apply:

Click the Apply button on SEEK and submit your resume along with a brief cover letter outlining why you're the perfect fit for the role.

We look forward to welcoming a new team member who shares our values of honesty, reliability, and customer-first service.

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