Senior Investigation and Compliance Officer

About us

City of Palmerston presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation, where collaboration and personal development are core components. We provide a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

Other benefits of working with City of Palmerston include:

• Attractive salary
• Generous leave entitlements including 6 weeks annual leave
• 15 days personal leave
• Additional superannuation contributions matched to 2%
• Discounted gym memberships (SWELL) and weekly fruit baskets
• Access to wellbeing allowance, initiatives and Employee Assistance Program
• Generous training and professional development opportunities

Our Commitment to You and Our Customers

At CoP we value

• Teamwork
• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the Opportunity

The Senior Investigation and Compliance Officer is responsible for providing guidance, supervision, mentoring, and support to rangers in their job requirements relating to investigation work. The role is operational, undertakes complex investigations, complaints management, review of contested infringement notices, and contributes to the delivery of enforcing Council By-Laws and other relevant legislation within the municipality.

The Senior Investigation and Compliance Officer will provide high level investigation and complaints management service provision to Regulatory Services.

Services that contribute to the delivery of the City of Palmerston Community Plan including:

• Investigation management
• Complaints management
• Community education and engagement activities
• Stakeholder relationships
• Supervision of Rangers in compliance enforcement

About You

We are looking for a person with the following:
- Proven experience of working in a regulatory or law enforcement background.
- Possess experience in negotiation and mediation with people and external stakeholders in high conflict situations.
- Demonstrated experience in interpretation and applying legislation and regulations.
- Demonstrated experience in undertaking complex investigations and making recommendations to senior management.
- Proven ability to competently manage difficult situations and people.
- Excellent communication and interpersonal skills and a high level of customer service skills.
- Sound administrative skills and knowledge of Microsoft Office applications.
- Proven ability in preparing prosecution briefs for court.
- Hold a Senior First Aid Certificate and OCHRE card or be able to obtain upon commencement.
- Hold a Diploma in Government Investigations or a similar qualification or has the ability to obtain.

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

To Apply:

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Thursday, 18 September 2025

Before the City of Palmerston's employment offer is confirmed, successful applicants must provide evidence of eligibility to work in Australia, hold a Class C Drivers Licence, provide copies of relevant qualifications, and undergo a criminal history check. Some roles may require successful applicants to attend a medical examination, participate in a psychometric assessment, hold a Working with Children clearance and/or hold a White Card.