Senior Investigation Officer

Job description

Agency Office of the Ombudsman Work unit Ombudsman Operations

Job title Senior Investigation Officer Designation Administrative Officer 7

Job type Full time Duration Fixed for 9 months

Salary $113,938 - $122,574 Location Darwin

Position number 15335 RTF Closing 28/10/2025

Contact officer Candice Maclean, Deputy Ombudsman on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

The Senior Investigation Officer (SIO) is principally responsible for investigating, and where possible, resolving the more serious

and/or complex matters of complaint about NT Government agencies, local government and police conduct, and for preparing

reports and recommendations to Parliament and agency management to improve public administration in the Northern Territory.

Key duties and responsibilities

1. Resolve/Investigate the more serious and/or complex complaints received by the office about government agencies, local

government and police conduct under the Ombudsman Act 2009. Assist, as required, in other Ombudsman Office functions, for

example, handling complaints and related matters under the lnformation Act 2002 and the Judicial Commission Act 2020.

1. Conduct sound assessments and research and prepare quality reports and correspondence with recommendations to improve

public administration.

1. Liaise effectively with both complainants and respondent organisations and maintain productive working relationships with key

stakeholder agencies.

1. Provide leadership, supervision, training and case management for Investigation and Resolution Officers as required.
2. Participate in public education, stakeholder engagement, training and quality improvement initiatives of the Office.

Selection criteria

Essential

1. Demonstrated high level skills, knowledge, and experience relevant to investigations, inquiries and research, including those

required for the collection and analysis of evidence and for questioning witnesses.

2. Ability to interpret legislative provisions and operate within a legislative framework, including an understanding of

administrative law principles.

3. Experience in interpreting complex information and an ability to propose practical, strategic recommendations to improve public

sector administration and officer conduct.

1. Highly developed oral and written communication skills, including the ability to convey complex information in a range of styles

for a diverse audience, and to liaise effectively with senior executives and subject matter experts on a range of topics.

1. Highly developed interpersonal skills, with demonstrated ability to communicate tactfully with witnesses and complainants, to

interact effectively with people from diverse cultures and backgrounds, and to apply alternative dispute resolution techniques.

6. Demonstrated effective time management skills and the ability to work under pressure, contribute positively to a team

environment and deliver outcomes.

7. Demonstrated work ethic and commitment to working impartially in the public interest, encompassing the Ombudsman's core

values of fairness, integrity, respect, professionalism and accountability.

Desirable

1. Formal qualifications in Law, Investigations, Public Administration or a related discipline.

1. Knowledge of the operations of the public sector.

Further information

Appointment is dependent on not having a serious relevant criminal conviction, and subject to satisfactory completion of a

suitability and probity check and not having prohibitive conflicts of interest.