Investigation Officer

Job description

Agency Office of the Ombudsman Work unit Ombudsman Operations

Job title Investigation Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $88,297 - $92,687 Location Darwin

Position number 2898 RTF Closing 28/10/2025

Contact officer Thomas Greaves, A/Assistant Ombudsman on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objectives

Support the Ombudsman to improve government administration by assisting members of the public wishing to lodge a complaint about a

public body or public officer. Investigate and resolve discrete complaints or assist with investigations of more complex matters. Prepare

concise, factual reports and correspondence, detailing the results of enquiries or investigations.

Context Statement

This position shares many of the duties and responsibilities of the Resolution Officer position within the office but will be expected to

undertake more difficult preliminary assessments and assist with more complex investigations consistent with the level of the role.

Key duties and responsibilities

1. Assist members of the public with enquiries and more complex complaints about government agencies, local government and police

including assistance with understanding legislation, policies, and procedures.

1. For matters within jurisdiction, identify the issues of complaint and liaise directly with complainants and agencies to obtain relevant

facts and background information. Assess the information received, and, where appropriate, take steps to resolve the complaint.

1. Case-manage complaints in the office case management database and prepare reports and correspondence to members of the public,

agency delegates and legal representatives as required.

4. Support senior officers to deal with the most complex matters received by the office and coach and otherwise assist more junior

officers to deal with basic enquiries and complaints.

5. Participate in the community engagement activities of the office and assist with the training of public officers.

6. Provide support for other office functions including freedom of information and privacy, and undertake administrative tasks as

directed.

Selection criteria

Essential

1. Demonstrated ability to work effectively at a high level in a demanding complaint-handling or comparable environment, exercising

considerable attention to detail and employing sound judgement.

2. Demonstrated ability to interact respectfully with people from diverse cultures and backgrounds, and maintain composure, objectivity

and professionalism when faced with challenging behaviour.

3. Experience in conducting targeted research (including laws, policies, and practices) to quickly acquire subject matter knowledge, in

more complicated contexts.

4. Highly developed oral and written communication skills, including the ability to convey complex information in a range of styles for a

diverse audience.

5. Experience carrying out administrative duties, including use of IT systems to accurately record information and manage cases.

6. Demonstrated ability work well individually and within a small team environment, displaying flexibility, professionalism, and resilience

to meet individual and team objectives.

7. Demonstrated commitment to working in the public interest, encompassing the Ombudsman's core values of fairness, integrity,

respect, professionalism, and accountability.

Desirable

1. An understanding of the workings of Government and familiarity with regulatory compliance frameworks within the public sector.

1. Knowledge of administrative law.

Further information

Appointment is dependent on not having a serious relevant criminal conviction, and subject to satisfactory completion of a suitability and

probity check and not having prohibitive conflicts of interest.