Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Firex Distribution Australia Full time $60,000 - $90,000 per year

About Us

We are an Australian-owned and operated company that is a leading wholesaler of Fire safety equipment that has redefined the supply and distributon of equipment and components to Fire Services technicians and across the country.

Due to sustained growth, we have a requirement for an experienced, enthusiastic, customer-focused and self-motivated person to join our Customer Service team in the Sydney Hills district. We are an organisation that values our staff and the contribution they make to our companies' success. By servicing our customers with a new and innovative way of doing business we will need the right person who can provide exceptional service, communication and dedication to an ever-increasing customer base.

The job

Your role will be to look after customers and ensure that their dealings with us are always positive and to the highest standard.  The role will generally consist of:

  • Taking telephone orders and queries as well as walk in customer orders and dealing with them promptly
  • Working with the Warehouse(s) to ensure all customer orders are dispatched in line with customers' expectations
  • Providing customer quotations and pricing in a timely fashion.
  • Sales order entry and invoicing
  • Working with the Sales team on various customer related matters
  • Maintaining office resources and General office related duties

About you

You will bring to the role, exceptional customer service skills, preferably from a wholesale or distribution background and experience in the fire protection industry would be highly regarded. Your experience and personality will include:

  • An engaging individual with a can-do attitude, able to resolve customer queries
  • Able to work independently and confidently to achieve your KPIs
  • Highly motivated
  • Experienced in a Customer Service / Sales Support role,
  • Demonstrated experience coordinating others
  • Possess a minimum 4 years demonstrated work experience
  • Highly motivated and possess strong time management skills with the ability to multitask
  • Forward thinking and collaborative
  • Excellent computers skills
  • Great attention to detail
  • Friendly people person demeanour
  • Willingness to help out and get the job done

What we will provide

For the right person we will provide:

  • Competitive salary and profit & performance-based incentive
  • Work with a small and dynamic team of engaged and supportive professionals
  • A chance to own your role and maximise its potential
  • Learn and grow to expand with the company
  • Work close to home with great work life balance

This is a truly unique opportunity to join a successful Australian company that continues to invest in innovation, quality outcomes, and its people. We put safety, diversity, our people and client satisfaction above all else. We look forward to reviewing your CV and cover letter.

Agency support is not required.

The Firex Team

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