General Advice Coach

A new transformational adventure awaits you…
How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on

Let's create a brighter future together, let's make a difference
It's important to know, what you do matters. At Zurich, we don't just cover, we care.

An exciting new opportunity has arisen to join Zurich Assure as a General Advice Coach.

Zurich Assure is Zurich's Australian life insurance advice business, committed to helping all who need it find the cover they need to protect everything they live for. It combines specialist life insurance advisers and expertise, with digital tools that make the advice process quick and simple – the way life insurance advice should be.

As a General Advice Coach, you will be responsible for mentoring a team of General Advice Consultants, helping them improve their performance and develop new skills to meet the General Advice team goals. You will drive the team's success by being a subject matter expert on the skills and processes required to meet customers' needs and achieve operational results.

Your key responsibilities will include:

• Develop individuals through training and coaching to consistently deliver across key result areas including customer, operations, risk and compliance, and people
• Monitor, observe and continually identify capability and training gaps, including root causes, to deliver General Advice capability standards and best practices
• Design and maintain feedback loops to provide the required insights for training and coaching
• Act as a key escalation point to assist customers
• Develop and maintain accurate knowledge of legislative & industry changes relating to product groups.

If you are ready to grow your career and showcase your coaching ability, this will be the ideal role You will enjoy being part of Zurich's professional, supportive culture with ongoing mentoring/training, flexibility, and great benefits

Important to your success -
Unlock your potential

• Experience in a customer service/call centre team leadership or coaching role
• Previous experience in insurance related customer service, broking or advice role highly regarded
• Ability to provide and tailor feedback, insights and set goals to support growth
• Solution focused mindset with high attention to detail
• Excellent communication & stakeholder management skills
• RG146 qualification preferred

Belong. Zurich is here to support you
There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure