Advice Engagement Coach
5 days ago
About Brighter Super:
Brighter Super is committed to helping our members retire with confidence – we live by the philosophy that our members come first in everything we do. Since 1965, we have been a reliable and trusted provider of investment, advice and insurance services. 100% member-owned, Queensland-based, open superannuation fund, built on the foundation of three Queensland-based funds (LGIASuper, Energy Super and Suncorp Super) where we manage more than $34 billion in retirement savings for 280,000 members. Our members come from our foundation industries of government, finance, electrical and energy sectors, alongside the wider community.
Our Brighter Super team is essential to our success, embodying our core values of Integrity, Trust, and Partnership. We value every Brighter team member – Bright People, Brighter Futures. This commitment ensures a positive and collaborative work environment where each individual can thrive. Together, we are building a brighter future.
About your new Role:
As a newly established position, the Advice Engagement Coach plays a key role in elevating the quality, consistency, and compliance of advice-related interactions across Brighter Super's member-facing teams. Responsible for delivering targeted coaching and quality assurance, the role ensures our representatives provide advice and triage services in line with AFSL obligations and our commitment to members' best interests. Collaborating with the Member Growth, Advice, and Risk and Compliance teams, the Coach drives continuous improvement, supports regulatory compliance, and contributes to the governance of advice fee arrangements, helping fulfil trustee responsibilities and protect Brighter Super's reputation.
- Provide quality assurance and coaching to General Advice (GA) qualified representatives
- Focus on enhancing the engagement quality of GA conversations and referrals to personal advice
- Review and assess member conversations, coaching on engagement compliance
- Individual and group coaching (up to 24 people)
- Maintain high standards of advice delivery in alignment with AFSL obligations and trustee responsibilities
- Strategic input into training and development frameworks
- Support the uplift of referral quality and coaching of general advice parameters
- Quality assurance assessments and reporting
- Building training/coaching plans independently
- Partnering with Growth and Advice teams
- Supporting ongoing compliance, engagement uplift, and member-centric outcomes
About You:
Your strengths lie in your ability to work independently, communicate with impact, and build capability across teams.
- Self-starter and autonomous
- Enjoys building from the ground up
- Confident communicator, presenter and relationship builder
- Able to navigate ambiguity and shape own approach
- Strong experience in coaching, training, and stakeholder management
- Experienced in guiding and developing teams through tailored coaching and mentorship
- RG146 Compliance - or is open to renewing/completing certification upon commencement.
- Experience in financial services; a background in superannuation is highly regarded
Why choose Brighter Super:
We pride ourselves on being a great place to work, where you matter Here are some things that you will be able to enjoy;
- Fortnightly pay
- Flexible work policy
- Career pathway
- Reward and recognition program
- Annual leave purchase
- Holistic benefits and well-being offer through Perkbox
If you know that you are a "Bright Person" and are seeking a "Brighter Future", please apply now
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