Fertility Advice Coordinator

1 week ago

Brisbane, Queensland, Australia City Fertility Full time $60,000 - $80,000 per year

The Opportunity
City Fertility is seeking an adaptable and effective communicator to join our Fertility Advice team to work as a
Fertility Advice Coordinator
, responding to enquiries from patients and assisting them in taking the next step in their fertility journey.

Based at our head office in Newstead, you will play a crucial role in ensuring that our patients experience from their first interaction with our business is supportive, informative and transparent.

  • Act as the first point of contact for those enquiring about City Fertility
  • Processing a variety of enquiries from patients
  • Provide general information on the City Fertility consultation process
  • Assist with booking appointments

Qualifications & Skills We Value
We are looking for someone who is patient-focused, compassionate, supportive and a team promoter. Ideally, you will bring the following to the role:

  • A minimum of 2 years in the health industry or a call centre environment
  • Intermediate to Advanced experience with MS Word, Excel, Outlook; working knowledge of a CRM is advantageous, but not essential
  • Basic to Intermediate understanding of Women's Health or Fertility; Experience in the field of ART (IVF) is advantageous
  • Highly effective communication and interpersonal skills, excellent phone manner
  • Exceptional accuracy and attention to detail
  • Proficient in problem-solving, critical thinking, decision-making
  • Demonstrated excellent time management

Diverse Perspectives Welcome
Our team operate in an autonomous environment, where we celebrate innovation. Embrace your strengths, as we value each individual's unique contribution. We offer flexibility and a comprehensive benefits package within a supportive team-based culture.

We encourage you to apply if you're drawn to this role, even if your past experiences don't perfectly align with the skills we've outlined. You can apply by clicking the 'Apply' button.

Application Process
If this opportunity sounds like the perfect fit for you, submit your application now by clicking the 'Apply' button. Alternatively, you can find all our opportunities at
City Fertility Career Opportunities:

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

  • An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
  • Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
  • All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

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