End user support Engineer

1 week ago

Canberra n Capital Territory, Australia ETT CareerMove Full time $80,000 - $120,000 per year

Job Title: End User Compute (EUC) Engineer
Location:
Canberra ,Onsite

Contract Type:
12 months

Clearance:
Baseline

About The Role
We are seeking an experienced
End User Compute (EUC) Engineer
to join a federal department multidisciplinary ICT team. The role focuses on delivering, maintaining, and enhancing
end user enabling technologies
to support a large and complex enterprise environment. This includes
Microsoft Windows SOE, device management (desktop and mobile), enterprise collaboration tools, and secure remote access solutions.
As an EUC Engineer, you will contribute to the stability, performance, and security of end user systems, provide
Level 3 support
for escalated incidents, and play a key role in governance and continuous improvement initiatives.

Key Duties And Responsibilities

  • Manage and enhance the Standard Operating Environment (SOE), including desktop productivity software, security configurations, and corporate device builds (Windows desktops, iOS mobile).
  • Administer and support the enterprise messaging and collaboration environment (e.g., Microsoft 365, Teams, Exchange).
  • Support and maintain enterprise remote access solutions (e.g., virtual desktop infrastructure, VPN).
  • Package, test, and deploy enterprise applications.
  • Manage and optimise automated patching processes across the EUC environment.
  • Provide expert technical advice across supported platforms, representing the team in ICT governance forums (architecture, ITSM).
  • Deliver Level 3 support for complex technical issues escalated from Service Desk and Level 2 teams.
  • Collaborate with infrastructure, security, and application teams to ensure seamless system integration, compliance, and policy enforcement.

Essential Skills And Experience

  • Strong experience with Windows desktop and mobile device management (Intune, MECM/SCCM, Group Policy, SOE development).
  • Proven expertise in application packaging and deployment in enterprise environments.
  • Hands-on experience with remote access solutions (VDI, VPN).
  • Knowledge of enterprise collaboration tools (Microsoft 365, Teams, Exchange Online).
  • Strong troubleshooting skills and ability to provide Level 3 support for complex EUC issues.
  • Experience in patch management, endpoint security, and compliance.
  • Demonstrated ability to collaborate across ICT teams and contribute to governance/architecture discussions.

Desirable

  • Exposure to federal government ICT environments and security requirements.
  • Familiarity with cyber security controls, ITIL processes, and ICT governance frameworks.
  • Experience working with mobile device management (MDM) and enterprise security tools.

  • End User Support Specialist – SOE and Applications

    1 week ago

    Canberra, n Capital Territory, Australia Leidos Full time $104,000 - $130,878 per year

    DescriptionWe're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That MattersLeidos Australia delivers IT...

  • End User Support Representative

    5 days ago

    Canberra, Australia Leidos Full time

    Company Description Grow your career. Flex to get more out of life. Care for your wellbeing. You can at Leidos. **At Leidos we offer**: - Career defining opportunities working on cutting edge bespoke projects at the forefront of innovation. - Work in a variety of exciting projects with a stable customer base. - Diverse teams, diverse thinking, diverse...

  • Application Support Engineer

    2 weeks ago

    Canberra, n Capital Territory, Australia Accurate Background Full time $80,000 - $120,000 per year

    We are looking for exceptional engineers who have the demonstrable ability to debug complicated issues and has the Drive to grow technically, solve challenging problems, and exceed customer expectations. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for enterprise applications to ensure seamless...

  • End User Support Specialist – M365 and AV Services

    1 week ago

    Canberra, n Capital Territory, Australia Leidos Full time $70,000 - $120,000 per year

    DescriptionWe're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That MattersLeidos Australia delivers IT...

  • Senior End User Computing Engineer

    7 days ago

    Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Senior End User Computing Engineer in Canberra.We are looking for the following Skills/Experience: - Troubleshoot and resolve escalated technical issues, ensuring minimal downtime and maximum system reliability. - Develop and implement strategies for system enhancements, optimisation, and scalability. -...

  • Technical Support Engineer

    3 days ago

    Canberra, n Capital Territory, Australia Better Staff Full time $60,000 - $90,000 per year

    Level 1-2 Support Engineer | Canberra | $75,000 - $80,000 + SuperThe perfect opportunity for a skilled Support Engineer to join a fast-growing Managed Service Provider based in Canberra.This role is hands-on and client-facing, working closely with the Service Desk whilst responding to escalations, monitoring systems and delivering IT projects.This role...

  • [Apply Now] Senior End User Computing Engineer

    3 weeks ago

    Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a Senior End User Computing Engineer in Canberra. Skills and Experience required: - Troubleshoot and resolve escalated technical issues, ensuring minimal downtime and maximum system reliability. - Develop and implement strategies for system enhancements, optimisation, and scalability. - Experience...

  • Capability Manager End User Support

    5 days ago

    Canberra, Australia Leidos Full time

    Company Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...

  • End User Computing Specialist

    2 weeks ago

    Canberra, Australia The National Film and Sound Archive (NFSA) Full time

    Posted: 05/09/2024- Closing Date: 12/09/2024- Salary: $80,430.00 - $87,525.00- Job Type: Temporary- Location: Canberra- Job Category: Information Communication Technology (ICT)**About the National Film and Sound Archive** The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting,...

  • Lead Technical Field Engineer

    2 weeks ago

    Canberra, n Capital Territory, Australia Unisys Full time $100,000 - $120,000 per year

    What Success Looks Like In This RoleThe Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.Responsibilities And AccountabilitiesInstall, repair and maintain End User Productivity and Service Desk...