End User Computing Specialist

Posted: 05/09/2024- Closing Date: 12/09/2024- Salary: $80,430.00 - $87,525.00- Job Type: Temporary- Location: Canberra- Job Category: Information Communication Technology (ICT)**About the National Film and Sound Archive**

The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates back to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale - to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.

**About the Team**

**The Opportunity**

The End User Computer Specialist is responsible for the deployment, configuration, and management of end-user computing devices, including laptops and workstations, within Digital ICT Operations branch. Reporting to the Manger, ICT Operations this position requires a strong technical background in end-user computing, excellent problem-solving skills, and a commitment to delivering reliable support for a diverse user base.

The position plays a key role in ensuring that end-user devices are deployed efficiently and securely and will provide ongoing support to maintain optimal performance.

Under limited direction, this position is responsible for delivering the following functions:

- Deployment and Management: Build, configure, and deploy laptops and workstations using Quest Kace Systems Deployment and Management tools.
- End-User Support: Provide expert support for end-user computing devices, ensuring that all systems run smoothly and efficiently.
- Technical Documentation: Develop and maintain comprehensive technical documentation, including as-built documents, technical manuals, and process guides.
- Change Management: Drive and manage changes within the organization, balancing competing priorities, and delivering projects within tight timeframes.
- Stakeholder Engagement: Collaborate with colleagues, senior executives, and external stakeholders to achieve organizational goals and ensure high levels of user satisfaction.
- Security Compliance: Ensure that all deployed devices adhere to security and compliance standards in line with organizational and governmental guidelines.

**Selection Criteria**
- Demonstrated experience in deploying, configuring, and managing end-user devices, such as laptops and workstations, using Quest Kace Systems Deployment and Management tools.
- Proven ability to provide expert support for end-user computing environments, ensuring smooth and efficient operation of all systems.
- Experience in managing competing priorities and meeting deadlines, with the ability to maintain clear and accurate technical documentation.
- In-depth understanding of security and compliance standards, with a proven track record of ensuring that deployed devices meet organisational and governmental guidelines.

**Desired Skills and Experience**:

- Proven experience in a technical service desk position.
- Experience in developing and deploying PowerShell automations.

**How to Apply**

**Eligibility**

To be eligible for this position you must:

- Be an Australian Citizen.
- Satisfactorily complete an Australian Federal Police National Police Check.
- Obtain and maintain an Australian Government Baseline Security Clearance.

**What we offer you**

We provide a diverse, inclusive, and supportive work environment with access to:

- Great training and development opportunities.
- Generous leave and flexible working arrangements.
- Our Employee Assistance Program (EAP - a free counselling service for you and your family).
- A competitive salary, plus 15.4% superannuation.
- Rewards and recognition initiatives.

**Cultural Values**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify