End User Support Analyst

**Description**
- We’re a ‘Family Friendly’ certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

**Do Work That Matters**

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

**Your New Role and Responsibilities**

We’re seeking a motivated and customer focused End User Support Analyst to join a new development program designed to build your cybersecurity skills and experience while still delivering high-quality support to our organisation.

The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).*

This is more than a support role—it’s a launchpad into cybersecurity with supported development and hands-on experience in the real world.

**Key Responsibilities**
- Provide IT support via phone, walk-up service, and ticketing system
- Assist with TechBar operations and face-to-face user support
- Troubleshoot devices and resolve common hardware/software issues
- Support and educate users on IT systems and tools
- Deliver AV troubleshooting and VIP support as needed

**Qualifications & Experience**
- Passion for cyber security within the broader IT support landscape
- Strong communication and teamwork skills, with a user-focused approach
- Willingness to learn and assist across diverse support functions, following procedures with attention to detail
- Basic knowledge of Windows 10/11, Microsoft 365, workplace tech, and exposure to ITSM tools; familiarity with AV or mobile device management; ITIL v4 certification or willingness to obtain
- This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an NV1 level security clearance._

**Diverse Team Members, Shared Values and a Common Purpose**
- Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

**Next Steps**- Recruitment process - virtual / face to face interview & background checks.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
- s.27 of the Discrimination Act 1991 (ACT) / s.105 of the Anti-Discrimination Act 1991 (Qld) / s.65 of the Equal Opportunity Act 1984 (SA) / s.12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic)._

**Original Posting**:
**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.