End User Support Representative
2 days ago
Company Description
**About Us**
Here in Australia, we’re agile and growing fast. Our 1,400 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.
**Job Description**:
As a member of the End User Services (Desktop Support) team, you will provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively.
You will work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.
You will also provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment and help address knowledge gaps within the End User Services team in Canberra and remotely by providing coaching and documenting solutions.
You will perform local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.
**Qualifications**:
- Demonstrated knowledge and experience with troubleshooting Windows domains and networks
- Demonstrated knowledge and experience of client hardware and software deployment techniques
- Demonstrated experience working within an engineering or project environment (preferably in the defence industry)
- Prior experience with Microsoft System Center Configuration Manager (SCCM) is highly desirable
- Technical or relevant industry certifications, such as ITIL and for Microsoft products are highly desirable
Additional Information
**This role requires the successful applicant to be an Australian Citizen and to be holding at a minimum, a current NV-1 Clearance.**
Work will be performed between our Canberra CBD and Kingston offices.
**What You'll Love**
Over the last two years, we have successfully adapted our approach to enable everyone - whether working remotely from home, an office or a customer site - to continue to be collaborative, productive and, above all, safe and healthy. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility.
At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1._
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