End User Support Specialist – SOE and Applications

Description

• We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here

Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role And Responsibilities
We're looking for a capable and collaborative End User Support Specialist to play a key role in delivering high-quality, user-focused IT support across one of our customer organisations.

Working as part of the wider End User Support team, you'll bring your experience in building, deploying and maintaining of Windows Endpoint SOEs and application packaging/release to ensure our users are provided the best experience that is secure, reliable, consistent, and fit for purpose.

As a senior member of a cross-functional team, you'll provide technical leadership and contribute to a culture of success in handling complex issues, mentoring, and service improvement initiatives. You'll also help shape standard operating procedures, contribute to the known error database, and champion a shift-left strategy that improves fix-on-first contact.

Key Responsibilities

• Deliver advanced support across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.
• Manage and maintain the Endpoint SOE, including deployment, patching, and configuration of desktops, laptops, and mobile devices (including Intune-enrolled endpoints).
• Package and deploy applications, using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
• Support hardware and software asset lifecycle and ITSM governance, including provisioning, tagging, CMDB updates, and decommissioning; contribute to process improvement and compliance activities.
• Mentor team members and help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Qualifications & Experience

• Extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
• Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.
• ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
• Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
• A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.

This role does require the successful applicant to be an Australian Citizen and hold a or be able to obtain an NV1 level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.