Customer Service Specialist

7 days ago

North Sydney NSW, Australia Laser Clinics Full time $60,000 - $90,000 per year

Deliver Outstanding Experiences at the Global Leader in Aesthetics

Laser Clinics Group is looking for a dynamic and customer-focused Customer Service Specialist (on a 12-Month Contract) to join our team. This is a full-time, remote role where you'll play a key role in supporting both our clients and clinic teams across Australia, New Zealand, the UK, and Canada.

We're seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin.

What You'll Do

  • Be the first point of contact for clients and clinics, providing exceptional service across phone, email, and online platforms.
  • Support clients with their journey by managing appointments, handling queries, and offering treatment advice tailored to their needs.
  • Educate and consult with clients on pre- and post-care, skincare products, and treatment options.
  • Drive client engagement by upselling and cross-selling products, promotions, pre-payment options, and event invitations.
  • Ensure smooth clinic operations by managing appointment schedules, rescheduling when needed, and addressing escalations professionally.
  • Handle administration including accurate record keeping, responding to feedback, and reporting discrepancies.
  • Support process improvements by maintaining data accuracy and contributing to efficient systems that enhance customer experience.

We'd be WOWed if you have:

  • Experience in customer service, retail, or sales (essential) – aesthetics or beauty industry experience highly regarded.
  • Qualifications in customer service, sales, or administration (e.g. Cert III in Retail/Administration) are a plus.
  • A proven ability to deliver outstanding, tailored service to clients.
  • Excellent communication and interpersonal skills – you're professional, friendly, and consultative.
  • Strong organizational skills with the ability to multitask and stay calm under pressure.
  • A customer-first, solutions-oriented mindset with an eye for continuous improvement.
  • Flexibility to work retail hours, including late nights, weekends, and public holidays if required.
  • Tech-savviness – confident using Microsoft Office, booking systems, and willing to learn new platforms.

Why Join Laser Clinics Group?

Since 2008, Laser Clinics has redefined aesthetics, growing to 200+ clinics across four countries with a unique 50/50 franchise model. Our purpose is simple: to help people feel confident in their own skin – and our people are at the heart of making that happen.

To help you feel GOOD at work, we offer:

  • Flexible work arrangements (remote)
  • Up to 70% off treatments + quarterly product allowance.
  • Birthday leave – enjoy your special day off
  • Regular team bonding activities and a supportive, collaborative culture.
  • Global career opportunities across our expanding network.

Ready to Make an Impact?

Bring your passion for customer service and problem-solving to Laser Clinics Group and be part of a high-performing team delivering service that makes people feel confident.

Apply now and start your journey with the global leader in aesthetics.

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