Customer Service Specialist

2 days ago

North Sydney, Australia Life Insurance Direct Full time

**Who We Are**:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 18 years has been pushing the boundaries of 'normal' when it comes to Life Insurance.

We are in an ever-changing environment and it's important that we stay out in front. We are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession.

**You Might Be**:

- Looking to enter Financial Services
- Looking for a role to further develop your Insurance or Financial Services career
- Looking to transfer your retail or hospitality customer service skills
- Looking to join a passionate and collaborative team who will support you

**What You Will Do**

Our specialists are gurus in everything underwriting and will make daily inbound and outbound calls to customers, insurers and third party medical providers to ensure efficiency in meeting all underwriting requirements and pipeline management to ensure our customers receive a timely underwriting outcome.

**Who We Are Looking For**:
This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

**Job Benefits & Perks**:

- **Highly competitive salary including commissions**:

- A **great working environment **with strong company values
- Close to **public transport** in convenient North Sydney CBD location - only a 10 minute walk from the train station
- Excellent **learning culture** with strong team and mentor support
- Genuine **career development** opportunities
- **Social** activities and events
- **Employee discounts** with leading retailers
- **Flexibility to work from home options** following compliance sign off and meeting KPI driven WFH plan

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Commission

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected base annual salary?
- What is your notice period to start in the role?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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