Customer Service Specialist

4 hours ago

North Sydney, Australia Life Insurance Direct Full time

**Who we are**:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 16 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's paramount that we stay out in front and are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession

**You might be**:

- Looking to enter financial services
- Looking for a role to build your knowledge and develop your career
- Looking to move away from retail or hospitality
- Looking to join a team who will support you

**What you will do**:
Typical day will involve inbound and outbound calls with new and existing clients who have expressed an interest in discussing their policy details and insurance options. Every interaction will give you an opportunity to help someone understand their insurance policies, the options available to them as existing clients and how we can help with some of their most important decisions.

We empower and continually educate and develop our specialist’s knowledge to be leaders in their field to support the delivery of exceptional service to our new and existing customers.

**Who we are looking for**:
We need innovators to help make it easy for people to understand their protection and the options available to them. You will need to be customer obsessed and ready to work in a fast-paced agile environment. Being tech savvy and having an interest in moving the needle is essential. High level of compliance, ethical standards and attention to detail are essential to succeeding. Customer service experience in retail, hospitality or phone services is desirable.

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

**Why you want to join**:

- A great working environment with strong company values
- Generous remuneration including uncapped commissions
- North Sydney CBD location with convenient commute
- Excellent learning culture with strong team and mentor support
- Genuine career development opportunities
- Flexibility to work from home options following compliance sign off and meeting KPI driven WFH plan
- RG146 accreditation offered to eligible employees

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

COVID-19 considerations:
All regulation requirements

Application Question(s):

- Are you available to work between 8am and 6.30pm Sydney time Monday to Friday
- Are you able to reliably commute to the North Sydney office

**Experience**:

- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Specialist

    1 week ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 17 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Customer Service Specialist

    5 hours ago

    North Sydney, Australia Life Insurance Direct Full time

    **Who We Are**: Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 18 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's important that we stay out in front. We are always...

  • Advisor, Customer And Business Care Implementation

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Customer Service Representative

    5 hours ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Customer Service

    2 weeks ago

    North Sydney, Australia AB Dental & Medical Full time

    If you are looking for the next step in your career in the dental industry then this could be the perfect opportunity. We are seeking someone with a strong background in the dental industry, either as a Dental Assistant/Receptionist or Clinical Coordinator for a specialist customer success position. If you are looking for the next step in your career in the...

  • Customer Care Advisor

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing x2 roles** **Applications Close**:Friday 14th March 2025 (9:59am) **About the team** An exciting opportunity has become available for a Customer Care Advisor...