Customer Service Specialist

1 week ago

North Sydney, Australia Life Insurance Direct Full time

**Who we are**:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 16 years has been pushing the boundaries of 'normal' when it comes to Life Insurance. We are in an ever-changing environment and it's paramount that we stay out in front and are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession

**You might be**:

- Looking to enter financial services
- Looking for a role to build your knowledge and develop your career
- Looking to move away from retail or hospitality
- Looking to join a team who will support you

**What you will do**:
Typical day will involve inbound and outbound calls with new and existing clients who have expressed an interest in discussing their policy details and insurance options. Every interaction will give you an opportunity to help someone understand their insurance policies, the options available to them as existing clients and how we can help with some of their most important decisions.

We empower and continually educate and develop our specialist’s knowledge to be leaders in their field to support the delivery of exceptional service to our new and existing customers.

**Who we are looking for**:
We need innovators to help make it easy for people to understand their protection and the options available to them. You will need to be customer obsessed and ready to work in a fast-paced agile environment. Being tech savvy and having an interest in moving the needle is essential. High level of compliance, ethical standards and attention to detail are essential to succeeding. Customer service experience in retail, hospitality or phone services is desirable.

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

**Why you want to join**:

- A great working environment with strong company values
- Generous remuneration including uncapped commissions
- North Sydney CBD location with convenient commute
- Excellent learning culture with strong team and mentor support
- Genuine career development opportunities
- Flexibility to work from home options following compliance sign off and meeting KPI driven WFH plan
- RG146 accreditation offered to eligible employees

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

COVID-19 considerations:
All regulation requirements

Application Question(s):

- Are you available to work between 8am and 6.30pm Sydney time Monday to Friday
- Are you able to reliably commute to the North Sydney office

**Experience**:

- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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