Customer Service Officer

Customer Service Officer

Casual position | Cabrini Malvern Hospital

Join Cabrini – Where Care Meets Career

At Cabrini, we're more than just a healthcare organisation – we're a compassionate community dedicated to care, connection, and career growth. We're looking for enthusiastic Customer Service Officers to join our supportive team at Malvern Hospital.

Why Choose Cabrini?

We care for our people as much as we care for our patients. Here's what you'll enjoy:

• Competitive hourly rates + 13% super
• Salary packaging benefits up to $18,550 tax-free annually
• Discounts on retail, health insurance, and hospital fees
• Convenient Malvern location close to public transport
• Ongoing career development, training, and support
• A welcoming, mission-led workplace culture where you feel valued

The Role

As a Customer Service Officer, you'll be the friendly face and helpful voice of Cabrini. Working across switchboard, concierge, and reception, you'll bring warmth and professionalism to every interaction. No two days are the same – this role offers a fantastic mix of variety and purpose.

Shifts available: Casual, Mon–Sun between 6AM–11PM

What You'll Do

• Welcome patients, visitors, and staff, offering assistance where needed
• Manage incoming calls and direct them efficiently
• Assist patients and visitors with directions and hospital information
• Respond to emergency calls and messages with accuracy
• Coordinate taxi and courier bookings
• Support administration tasks including data entry, filing, and enquiries

What We're Looking For

• Previous experience in a customer service or reception role
• Confident with technology and able to quickly learn new systems
• A professional communicator with excellent attention to detail
• Calm and reliable under pressure, with great time management
• A positive team player who genuinely enjoys helping others
• Bonus: Experience with paging systems or call centre software

How to Apply

We'd love to hear how you define exceptional customer service – please include this in your cover letter as well as your availability across Mon-Sun 6AM-11PM.

Interested?

To learn more, view the full

position description

or reach out directly to:

Michael Patane - Team Leader

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.