Customer Service/Sales Support Officer

4 days ago

Brunswick East, Victoria, Australia Charles Parsons Full time $45,000 - $60,000 per year

Customer Service/Sales Support Officer

Immediate Start Available

KS Textiles

East Brunswick- VIC

About Us

At KST, we've been delivering quality textiles with exceptional customer service since 1989. Proudly servicing the Australian and New Zealand markets — including the newly acquired managing of Charles Parsons Upholstery Division — we continue to thrive by living our philosophy: great products, outstanding service.

KST is part of the Charles Parsons Group, bringing over 100 years of textile expertise and innovation to support our market knowledge and customer-first mindset.

Explore more about our businesses and brands:

The Opportunity

We're looking for a Customer Service / Sales Support Officer to join our friendly Brunswick East office. If you're a people-person with a knack for staying organized, a hunger to provide more for our customers, love textiles (or are curious to learn more), and want to be part of a tight-knit, passionate team — this is the role for you.

This is a full-time position (38 hours/week) across 5 days, ideal for someone seeking work-life balance without compromising on growth and responsibility.

What You'll Be Doing

Your day-to-day will be diverse and engaging, supporting both our valued customers and dynamic sales team. Tasks include:

  • Processing and tracking customer orders
  • Managing customer and freight enquiries
  • Liaising with warehouse staff and overseas factories
  • Coordinating and dispatching product samples
  • General office admin (answering calls, managing mail, greeting visitors)
  • Providing occasional support across other areas of the business

About You

You're proactive, reliable, and naturally customer-focused. Whether you have experience in a similar role or transferable skills from another industry, we're keen to hear from you.

We're looking for someone who is:

  • Energetic, hands-on, and enthusiastic
  • Strong in communication – both written and verbal
  • Exceptionally organized with great attention to detail
  • Able to juggle multiple tasks while keeping a smile
  • Skilled in Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Team-oriented and ready to contribute to a positive culture

Previous experience in customer service or sales support (particularly in textiles) is a plus, but not essential — we'll provide full training to the right person.

Why Join Us?

At KST, you'll enjoy more than just a job — you'll be part of a company that values initiative, collaboration, and continuous improvement. We offer:

  • A supportive and friendly team environment
  • A stable, reputable business with a strong industry presence
  • A chance to work with beautiful, high-quality products every day

To apply

Applications for this career opportunity are invited from Australian Citizens or residents with the right to work in Australia by clicking "APPLY" Please attach a copy of your resume and a cover letter outlining your skills and experience.

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