Customer Administration Coordinator

1 day ago

Darwin, Northern Territory, Australia HPG Insurance & Maintenance Works Full time $40,000 - $60,000 per year

About us

HPG Building Services offer a complete suite of building solutions, specialising in building insurance repairs, property maintenance and renovations, and have a core focus on excellence in customer satisfaction. We have serviced a broad range of events from break-ins and water damages, through to environmental disasters such as cyclones, flooding and bushfires – providing a caring and compassionate approach to homeowners that experienced major loss.

Qualifications & experience

  • At least 2 years' experience (desirable) in a customer service/administrative position
  • Strong interpersonal and organisational skills
  • Excellent MS Office knowledge
  • Excellent verbal and written communications skills
  • Excellent customer service skills with an aptitude for empathetic situations
  • Attention to detail and problem solving skills

Tasks & responsibilities

  • Manage all Customer queries - incoming/outgoing calls - incoming/outgoing emails
  • Lodgement of new jobs in workflow system
  • Updating clients and customer portals
  • Assist Building Supervisor with the management of jobs
  • Invoicing completed works when applicable

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