Service Administrator

4 days ago

Darwin, Northern Territory, Australia Baldwin Group NT Full time $60,000 - $80,000 per year

Service Administrator

Be the backbone of a high-performing HVAC service team.

Baldwin Group NT is a locally owned and operated business delivering specialist refrigeration and air conditioning services across the Offshore Oil & Gas, Marine, Commercial, Industrial and Residential sectors. Based in Darwin, we operate throughout the Northern Territory, Western Australia, Southeast Asia, and New Zealand.

We're seeking a proactive and detail-oriented Service Administrator to join our growing team. If you thrive in a fast-paced environment and take pride in delivering exceptional customer service, this role is for you.

Requirements for the Role:

  • Strong organisational skills with the ability to manage multiple jobs and prioritise workloads;
  • A high level of attention to detail and accuracy;
  • Excellent communication and interpersonal skills, with a high level of professionalism;
  • The ability to work confidently and efficiently while unsupervised, as well as the ability to work effectively as a member of a team;
  • A proactive, solutions-focused mindset;
  • Confidence and proficiency in using Microsoft Office, and scheduling, invoicing, and service management software (e.g. ServiceM8, SimPRO, AroFlo, or similar);
  • Previous experience in administration, scheduling, and/or customer service in a trade-based or service industry environment (preferred);
  • A commitment to continuous improvement;
  • A current Driver's Licence; and
  • A Construction Induction Card (White Card) (or willingness to obtain);

Key Responsibilities:

  • Coordinate and schedule service jobs, record service report notes and liaise with technicians and the internal team to manage workflow;
  • Liaise with clients, suppliers, and the internal team to ensure smooth service delivery;
  • Prepare and process quotes, purchase orders, and invoices as required;
  • Maintain accurate service records, job documentation, and compliance paperwork;
  • Support the service team with parts ordering, logistics, and reporting; and
  • Assist with general office administration and customer enquiries as required.

What we offer:

  • A competitive salary based on experience;
  • A supportive and collaborative team environment and culture;
  • Ongoing training and development opportunities;
  • Flexible work arrangements and a strong focus on work-life balance;
  • The chance to be part of a respected, growing local business with a reputation for excellence.

Ready to apply?

If you're ready to take the next step in your career and join a team that values professionalism, initiative, and teamwork, we'd love to hear from you. Please send your resume and references to or call us on

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