Strategy and Operations Manager

About the Role

You'll be a core member of our strategy and operations team, reporting to the Senior Strategy & Operations Manager.

We're looking for an analytical and strategic individual who is excited about applying their exceptional problem solving skills to help scale our operational capabilities. You'll be working closely with senior members of the operations, product and technology teams as well as collaborating with other teams (both internal and external) to drive meaningful change to our customer's end-to-end experience.

You will:

• Support the COO and senior members of the operations team in identifying the largest opportunities for automation and efficiency gains
• Collaborate closely with Customer Support to ensure our systems and processes enable the team to deliver the best possible customer experience - fast, accurate and consistent every time
• Work with our product and technology teams to automate and streamline key workflows for internal teams
• Identify and execute on opportunities to drive more self service (eg AI, FAQs, self service features
• Partner with operations and finance teams to identify key areas of financial leakage and plug those gaps
• Deliver end to end key strategic projects from initiation to execution (eg bill smoothing product)
• Support the management of our key third party partners and vendors

Key Requirements

• 4+ years of experience in strategy consulting or similar (strategy & operations) role at start up
• Strong analytical and problem solving skills
• Proficiency in SQL (comfortable querying and manipulating data to support analysis and decision-making)
• Excellent written, verbal and in-person communication skills
• Proven ability to work cross-functionally, building and maintaining trust with internal stakeholders.
• Bachelor's degree or equivalent
• Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.
• High attention to detail

Nice to haves:

• Prior experience at an early/growth stage startup
• Strong quantitative background (eg science, engineering)
• You're passionate about technology, energy and/or the environment

Hiring Process:

Our hiring process will be as below:

• A screening interview with our talent team
• A chat with 2 members of the Strategy & Operations team members
• A live case study interview with Senior Strategy & Operations Manager and COO
• A final chat with our COO

Benefits

• Be part of a growing technology start-up that will shape the future of renewable energy in AU and globally
• Flexible working hours with provision for regular work from home arrangements
• Competitive salary and equity
• Annual Learning & Development budget to support your personal growth
• Exciting office location in the CBD
• Equitable gender-neutral parental leave policies
• An external Employee Assistance Plan for mental health support

How to Apply

Please include your CV and cover letter.. Please answer the following question in your cover letter:

• What is the best customer experience you have ever experienced and why?

Salary range is between $120,000 and $150,000 base per year
and is quoted
excluding superannuation
. All roles at Amber include
employee stock options
over and above the base salary and superannuation.

This is a
full-time role
to be
based ideally from Melbourne
, but we are also
open to considering the right candidate anywhere within Australia
.

We have an
office in the Melbourne CBD
, where we
work flexibly between the office and home
. For
those based in Sydney, catch up in a co-working space
every now and then, and
rest of the locations in Australia work from home
. We expect to remain Melbourne based but maintain flexibility between the office and WFH.

If this kind of work gets you excited, we'd love to hear from you

We know that no one ticks every single box in a job description, and that's okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn't line up 100% with the list above.

At Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability.