Head of Store Operations

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

We're one of Australia's most iconic and trusted businesses. With over 120,000 people working across more than 2,500 retail outlets, we provide fresh food, groceries, general merchandise, liquor and fuel to millions of people every week. We're proud of our top 30 listing on the Australian Securities Exchange (ASX). But we're even prouder of the way we support our team, suppliers and the broader community – making life easier for each other and our customers.

Join Coles as the Head of Store Operations in South-east Melbourne

The engine room of our business, our Central Operations team keeps us moving and delivering our services to all Australians. We empower and support our retail teams across the country, helping them deliver great experiences for our customers every single day.

Are you a dynamic leader with a passion for retail and a proven track record of managing large teams? Coles is on the lookout for a Head of Store Operations to take our Victorian stores to the next level. This is not just a job; it's an opportunity to make a significant impact and grow your career with one of Australia's leading retailers.

Why You'll Love This Role:

• Leadership Impact: Lead and inspire a team of Regional Managers, driving excellence across our stores.
• Travel Opportunities: Enjoy frequent and interstate travel as you visit stores across the beautiful state of Victoria.
• Drive Change: Be at the forefront of change management, implementing innovative solutions to achieve business goals.
• Stakeholder Management:Build and maintain strong relationships with key stakeholders, ensuring seamless operations.
• Creative Problem Solving: Bring your creative energy and out-of-the-box thinking to solve challenges and improve processes.
• Career Growth: This is a demanding role that offers immense growth opportunities for career-driven individuals.

What We're Looking For:

• Retail Expertise:Proven experience in retail, leading large teams to success.
• Leadership Skills: Confident and strong leader who can hold people accountable and drive results.
• Change Management:Experience with managing and driving change within an organisation.
• Stakeholder Management: Excellent skills in managing relationships with various stakeholders at all levels.
• Creative Thinker: Problem solver who can challenge the status quo and bring fresh ideas to the table.
• Career Ambition: Someone who is career-driven and eager to grow within the business.

If you're a high achiever with a passion for retail and a desire to make a difference, we want to hear from you Join Coles and be a part of our exciting journey to enhance store operations across Victoria. Apply now and take the next step in your career with Coles

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 163701

Employment Type: Full time