Head of Digital

At by charlotte, we believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential.

We have an exciting opportunity open up for a Head of Digital to join our HQ team We are seeking an exceptional and brand-aligned team-member to embrace our by charlotte vision and culture to deliver meaningful employee experiences.

ABOUT THE ROLE

This role will report to the General Manager and work closely with other key internal by charlotte stakeholders. Key duties include:

• Develop and execute the brand's digital and eCommerce strategy aligned with overall business objectives.
• Collaborate with internal teams (Retail, Marketing, Operations, Finance) to integrate digital initiatives into the broader business roadmap.
• Apply commercial insights, market trends, and consumer data to optimise online offerings and the customer lifecycle.
• Identify and implement emerging digital tools, trends, and technologies to enhance the online experience.
• Oversee eCommerce operations, including UX/UI, product content, pricing, promotions, and merchandising.
• Ensure seamless functionality of the eCommerce platform, integrating inventory, CRM, and logistics systems.
• Develop and manage digital marketing campaigns (paid search, social, display, email, affiliates) to drive traffic and revenue.
• Oversee SEO, SEM, content marketing, and ensure consistent brand storytelling across all digital channels.
• Implement personalisation, loyalty, and retention initiatives to enhance customer experience and lifetime value.
• Track and analyse digital performance, set KPIs, and provide reporting to inform business decisions.
• Manage digital P&L, budgets, ROI, and cost efficiencies.
• Lead, mentor, and develop a high-performing digital, eCommerce, and customer care team, fostering collaboration and innovation.

ABOUT YOU

You are an experienced digital and eCommerce leader with 7+ years driving online growth and managing P&L, ideally within retail, fashion, or lifestyle brands. You have deep expertise in eCommerce platforms (Shopify, Klaviyo, Okendo, Gorgias, or similar), performance marketing, SEO, email, and social strategy, underpinned by strong analytical skills and data-driven decision-making.

A strategic thinker with a hands-on approach, you excel in leading teams, managing stakeholders, and delivering commercial results. You are innovative, collaborative, adaptable, and passionate about jewellery, fashion, and creating exceptional customer experiences, with experience in international brand growth and omnichannel retail a strong advantage.

ABOUT THE PERKS

At by charlotte, we cherish our team, fostering an environment where work, creativity, and fun coexist.

• Training and Development: Access to our newly launched training platform, where you will have access to comprehensive learning programs, including role-specific training, leadership development to support your professional growth.
• Exclusive Product Discounts: Enjoy generous discounts on our beautiful collections, so you can indulge in the pieces that inspire you most.
• Team Bonding & Experiences: Participate in unique team events and experiences throughout the year, strengthening connections and creating lasting memories with our team.
• Competitive Bonuses: Benefit from a rewarding scheme that recognises and rewards your hard work.
• Collaborative & Passionate Environment: Join a dynamic, passionate team in a fast-growing business, where creativity, collaboration, and innovation thrive.

If you are ready to bring positivity, creativity, and heart to our team, we'd love to hear from you. Join us in spreading light, love, and inspiration with every piece of jewellery we create and share.

We are passionate about providing equal opportunities in the workplace and are committed to creating and maintaining a culture of collaboration, respect and inclusivity. Due to the high number of applications, by charlotte will contact shortlisted candidates only if their application has been successful.