People Experience Specialist

Our people are foundational to our strategy– they are not 'resources' that we leverage Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let's talk about the team:

The primary role of the People Experience Operations specialist is to serve as a key link between employees and the People team. This role requires a strong sense of urgency, customer focus, anticipation of needs, and a commitment to continuous improvement. As part of our People Experience Team, the specialist ensures that employees, managers, and leaders receive exceptional personal service, helping them quickly find information, navigate processes and systems, and connect with the correct people team efficiently, empathetically, and accountably.

Key deliverables include maintaining accurate employee information and data points, payroll management, benefits transactions, People policies and procedures, and document control for defined operations processes to ensure compliance with policy, quality, and statutory requirements. This is an excellent opportunity to grow your career in HR within a growth-focused organization that prioritizes developing its people.

Let's talk about the role:

• Participate in proactive outreach to new employees to curate a memorable new hire experience.
• Facilitate new hire orientation and act as the face of the People Experience team.
• Streamline operations, reduce manual tasks, and improve overall team productivity by identifying opportunities for automation and simplification. Work with team to design tailored solutions like implementing automation solutions using tools like Microsoft Power Automate and Copilot Studio
• Serve as a power user and innovation partner to drive the adoption of automation tools within the PXO team
• Explore opportunities for continuous improvement and global optimization/scalability, serving as an escalation point for shared services support as needed
• Coordinate and execute office-based experiences and events that enhance culture and morale, such as Holiday Celebrations, Employee appreciation initiatives, Quarterly engagement activities and culture-building moments tied to global campaigns or regional feedback while owing logistics, communication, supplies, and vendor coordination for local events.
• Coordinate annual workforce diversity reporting aligned to Australian compliance requirements, including WGEA (Workplace Gender Equality Agency) submissions.
• Prepare and review workforce composition reports to support our internal DEI goals and external compliance obligations.
• Support and/or lead local implementation of benefits-related programs like on-site vaccinations, health screenings and wellness days and annual open enrollment support
• Ensure all people-related queries and requests are responded to in a timely manner through tiered support, leveraging technology platforms, and focusing on high-quality documentation and data integrity in core HCM systems to enhance customer experience.
• Respond to employee requests (e.g., document requests, employment form completion, onboarding/offboarding assistance), maintain and validate core HCM data, and liaise with COE functions to support benefits administration, payroll, or other HR functions as assigned.
• Maintain records related to People function activities, policy changes or additions, and ER support document control for defined operations processes to ensure compliance with policy, quality, and statutory requirements.
• Monitor and answer frequently asked questions in our case management system.
• Help employees navigate our knowledgebase of policies, procedures, and articles.
• Research and provide timely follow-up and engagement when answers are delayed, not obvious, or routine.
• Intake critical employee information to help solve issues, triage, or provide warm handoffs to our people advisory team and centers of expertise.
• Assist with HR administrative work such as entering employee changes in the HR System (Workday), completing paperwork that requires employee information, and sending templated employee notifications.
• Run and provide people reports as requested.

Let's talk about you:

Required:

• Minimum of 1 year of related experience.
• Degree in Human Resources or related field considered an asset.
• Workday system experience is a must.
• Strong communicator who takes ownership and initiative, is a relentless improver with customer empathy, and is results-oriented.
• Strong desire to provide an exceptional, personalized customer experience.
• Excellent written and verbal communication skills.
• Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps.
• Growth mindset and passion for learning and continuous improvement.
• High level of personal integrity and confidentiality.

Preferred:

• Strong comfort with Excel and large data sets.
• Ability to work with Microsoft Copilot, Power Automate, Power BI, Tableau considered an asset.
• Technology and automation driven mindset.
• HR Professional certification and PHR/SPHR/CPHR considered an asset.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.