Desktop Support Analyst

Calvary Mater Newcastle

Temporary Full-Time (to 28/12/2025)

Salary Classification: Programmer-Gen Scale Year 1 - Year 6

Remuneration: $38.38 to $52.01 per hour range + superannuation + annual leave loading + salary packaging options.

ABOUT THE ROLE

The IT Support Officer is responsible for providing 1st Level Helpdesk and 2nd Level Desktop Support assistance throughout the Calvary Mater Newcastle and for all staff who have access to the CMN network and associated systems. Duties include the installation and operation of efficient and reliable information technology services to support safe patient care and corporate services provision.

KEY RESPONSIBILITIES

Provide timely and effective desktop support services for the hospital

Respond to enquiries relating to new account establishments and operations

Assist users with systems lockout and password resets

Log and manage all helpdesk jobs in accordance with local procedures

Receive new IT equipment into the department and establish in the IT Asset database

WHAT YOU BRING

Relevant tertiary and/or industry qualifications and experience.

Experience in a Desktop Support/Helpdesk Role.

Extensive experience with hardware and software support.

Broad experience with Windows based applications.

Ability to work effectively in a team environment.

Ability to deal with users in a pleasant, patient and professional manner.

Demonstrated communication, organisational and interpersonal skills. Able to work proficiently in periods of high demand and activity.

For further information, please contact Clint Starrett, Desktop Support Manager at

WHY JOIN US

CMN is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to CMN on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information. Working at CMN gives you access to a great range of benefits:

Fitness Passport.

Gender Neutral parental leave

Annual Leave Loading at 17.5 %

Superannuation contributions at 12%

ADO's each month (for full-time employees)

Novated leasing available for eligible employees

4 weeks annual leave (pro-rata for part-time employees)

Employee Assistance Program (EAP) for staff and family members

Generous Salary packaging options that reduce your taxable income and increase your take-home pay

HOW DO YOU APPLY?

Click 'Apply for Job' and follow the prompts. As part of your application, you will be asked to:

Create a profile in our Calvary People Platform (if you are not an existing user)

Attach a current resume.

Provide a written response to four (4) selection criteria - see "what you bring for the selection criteria"

.Cover letters are optional (1-2 pages max.)

Please note: Only the criteria in the application needs to be addressed, however you'll be assessed against the full list of Essential Criteria located within the attached Position Description.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, WWCC checks, and a health evaluation to ensure suitability for the role.

You will be required to provide evidence of immunisation as required for your role.