eCommerce Specialist for a Christian Retailer

3 days ago

West Ryde, New South Wales, Australia Koorong Full time $60,000 - $90,000 per year

6-month Fixed Term Contract | West Ryde or Remote

Koorong is embarking on an exciting digital transformation, revolutionising the customer experience across our eCommerce platforms and 16+ physical stores. With a 40+ year legacy as Australia's largest Christian retailer, we are committed to providing an exceptional shopping experience for our customers—both online and in-store and now looking for a committed Christian to help shape the future of Koorong as our new E-Commerce Specialist. This is a unique opportunity for a dynamic eCommerce professional to drive significant change, setting and executing the digital strategy that will shape the future of Koorong's retail presence.

As the eCommerce Specialist, you will report to our eCommerce Manager, and work closely with internal teams, vendor partners and key stakeholders to ensure that our eCommerce systems are well maintained, customer-focused and aligned with business goals. If you are a hands-on digital retail professional with strong technical and analytical skills, this is your chance to make a meaningful impact.

Responsibilities:

  • Support the maintenance, optimisation and transition of Koorong's websites and eCommerce platforms to enhance the customer experience.
  • Assist with coordinating priorities and tasks for eCommerce projects, working alongside key stakeholders.
  • Work collaboratively with vendors to troubleshoot issues, implement new functionalities, and support new system integrations.
  • Contribute to the development of automation and personalisation within customer engagement platforms to improve user experience.
  • Monitor and report on performance metrics, including traffic, conversion rates, and customer engagement.
  • Provide technical and operational support to Buying, Marketing, and other internal teams to ensure smooth eCommerce execution.
  • Stay current with digital retail trends and recommend opportunities for improvement and innovation.
  • Role will be from October April 2025

About You:

  • A committed Christian, aligned with the mission and values of Koorong.
  • Minimum of 2 years of experience in digital retail or eCommerce environment.
  • Experience with Shopify Plus is essential.
  • Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
  • Sound understanding of web platforms, digital design, or related technical fields.
  • Excellent communication skills, with the ability to collaborate across teams and with external partners.
  • Analytical mindset with experience interpreting data to inform decisions.
  • Genuine passion for contributing to the mission and ministry of Koorong.

Koorong Offers:

  • A friendly team environment with training on-site.
  • Extra leave and employment benefits through our 'Employee Benefits Program.'
  • Team discounts at Koorong stores and cafes.
  • An opportunity to work with purpose, supporting Koorong's mission.

To Apply:

To apply, please submit your resume and a cover letter on Seek.

Closing Date: ASAP

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