Senior IT Support Officer

14 hours ago


North Ryde, New South Wales, Australia Macquarie University Full time $1,190,000 - $1,245,400 per year

Annual base salary from $99,161 to $103,905 (HEW Level 6) plus 17% employer's superannuation contribution and annual leave loadingFull Time Role | Join a supportive and collaborative teamSupportive, collaborative team with a flexible working environment based at Macquarie University, Wallumattagal Campus, North RydeAbout the RoleWe are hiring for an enthusiastic Senior IT Support Officer who will provide IT support and advice to users to diagnose and resolve reported issues of high complexity. You will also respond to unique and/or complex service requests, install standard and non-standard software and tools, manage routine and ad-hoc administrative tasks and prepare and analyse summary reports.Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University.Key ResponsibilitiesProvide support to users across the Macquarie University and Clinics, plus Campus Life portfolios, solving both unique and/or complex problemsSupport aspects of test, installation, monitoring, tuning, and maintenance of relevant end user devices, specialist equipment, technology systems, and infrastructure.Develop information resources, tools, and methods to drive efficiency, consistency and improved service, and promote adoption by the team.Complete complex and/or large-scale set-up and maintenance activities for devices, equipment, systems, and infrastructure in line with service level expectations, and ensure compliance with MQ IT standards.Monitor the performance of devices, equipment, systems, and infrastructure, and pro-actively identify and address potential issues or escalate to supervisor or to relevant support teams.Review and develop user documentation to support the correct and effective use of devices, equipment, systems and infrastructure.Support clients and internal stakeholders to follow relevant processes and procedures when logging incidents and requesting changes.Comply with relevant EEO and WHS regulations and perform any other duties as required and appropriate for this classificationParticipate in on-call after hours support on a week per month basisAbout YouTertiary qualifications in a related field or equivalent knowledge, skills and experienceExperience supporting Clinical and / or Retail environments is desirableWindows Active Directory and InTune Administration skills.Extensive experience with Windows desktop environment and Office 365 suite.Clinical application support experience with packages, Genie, Best Practice, Trakcare is DesirableExperience in deploying desktop, label and multi-function print devices.Experience with POS hardware and software support, plus EFTPOS is desirableKnowledge and experience in a relevant technical discipline, business domain, application platform or technology stack.Knowledge and experience of basic IT service management concepts (such as ITIL) and IT security management concepts.Supporting end user device and specialist equipment lifecycle management.Directing and liaising with suppliers to support service delivery, performance monitoring, and compliance with relevant processes and procedures.Proven ability to identify relevant policies and procedures and apply them when resolving issues and enacting changes.Ability to communicate effectively (both verbal and written) with clients and other business stakeholders and to identify relevant policies and procedures and apply them when responding to requests and resolving issues.Time management skills and ability to balance competing demands.About UsMacquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry.Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.Why work at MacquarieWe rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:17% SuperannuationSubsidised onsite parking optionsFlexible working optionsTraining and professional developmentOnsite childcare facilitiesDiscounted health insurance (Medibank)Onsite vacation careEmployee Assistance ProgramSubsidised membership at the Sport & Aquatic CentreOnsite GP, imaging & physio clinics*Please note that this position will require a criminal record check.If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.A Place Where You BelongAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.Flexible WorkAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.



  • North Ryde, New South Wales, Australia Macquarie University Full time $80,000 - $120,000 per year

    $111,643 to $121,045 (HEW Level 7) plus 17% employer's superannuation contribution and annual leave loadingFTC Until 31st December 2026 | Work with a strong collaborative AI teamBased at Macquarie University, Wallumattagal Campus, North RydeMacquarie University's AI Team is seeking a Senior Project Officer to provide operational, coordination, and delivery...


  • North Ryde, New South Wales, Australia Macquarie University Full time $100,000 - $150,000 per year

    $111,643 to $121,045 (HEW Level 7) plus 17% employer's superannuation contribution and annual leave loadingFTC Until 31st December 2026 | Exciting Transformation ProjectBased at Macquarie University, Wallumattagal Campus, North RydeMacquarie University is hiring for an experienced Senior Project Officer to support the delivery of digital transformation...

  • Senior Reporter

    2 days ago


    North Ryde, New South Wales, Australia News Corp Australia Full time $80,000 - $120,000 per year

    As the Sky News Senior Reporter based in Sydney, you will have a proven track record covering breaking news and generating original, dynamic and compelling stories. You will be confident on camera as a senior reporter with the potential for news presenting opportunities. You will have sound news judgement, strong contacts and thrive at news conferences. In...


  • North Ryde, New South Wales, Australia Partale Talent Full time $120,000 - $180,000 per year

    Shape the future of a dynamic and scaling telecommunications business, offering hands on support driving cultural development and operational excellence.About the OpportunityAs a hands-on HR Generalist, you will play a pivotal role in our company's growth and transformation. Reporting to the CFO, you will oversee core HR functions, from recruitment and...


  • North Ryde, New South Wales, Australia City of Ryde Full time $60,000 - $90,000 per year

    Provide administrative and technical support to the Health, Building and Regulatory Services DepartmentEnjoy a rostered day off approximately once every 3 weeksPermanent positionAbout UsCity of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000...

  • Senior Tax Accountant

    12 hours ago


    North Ryde, New South Wales, Australia Best Practice Group Full time $104,000 - $130,878 per year

    Senior Accountant | Rhodes | Hybrid | Full-TimeAre you an experienced public practice accountant based in Australia and ready for your next challenge?A well-established and growing accounting firm in Rhodes is on the lookout for a Senior Accountant to take ownership of a client portfolio and step confidently into a leadership role — all while being...


  • North Ryde, New South Wales, Australia Macquarie University Full time $111,643 - $121,045 per year

    PRIMARY DETAILCoordinate governance & quality at MQ College. Drive process improvement & support student success Salary Package: From $111,643 - $121,045 p.a (HEW 7), plus 17% employer's superannuation and annual leave loading.Appointment Type: Full-Time (35 hours per week), fixed-term appointment until October, 2026 (Parental Leave Cover).Location:...


  • North Ryde, New South Wales, Australia PARTALE Full time $120,000 - $180,000 per year

    North Ryde, NSW Part Time, 3 days per week12-month contract (with potential to go permanent)About Us Permaconn is a global leader in the critical communications sector. Permaconn offers a range of highly reliable and secure signaling and connectivity solutions across the security, fire and IoT sectors. Our solutions are widely used across residential,...


  • North Ryde, New South Wales, Australia Permaconn Full time $120,000 - $180,000 per year

    North Ryde, NSWPart Time, 3 days per week12-month contract (with potential to go permanent)About UsPermaconn is a global leader in the critical communications sector. Permaconn offers a range of highly reliable and secure signaling and connectivity solutions across the security, fire and IoT sectors. Our solutions are widely used across residential,...


  • North Ryde, New South Wales, Australia PARTALE Full time $120,000 - $180,000 per year

    North Ryde, NSWPart Time, 3 days per week12-month contract (with potential to go permanent)About UsPermaconn is a global leader in the critical communications sector. Permaconn offers a range of highly reliable and secure signaling and connectivity solutions across the security, fire and IoT sectors. Our solutions are widely used across residential,...