Workplace Coordinator

4 days ago

Canberra, ACT, Australia JLL Full time $60,000 - $80,000 per year

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

The Role:

The Workplace Coordinator - Concierge is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

A snapshot of the role:

  • Provide exceptional client and staff welcome, including protocols for media and VIPs

  • Maintain workplace relationships, protocols, and signage

  • Offer general support, wayfinding, and proactive workplace management

  • Manage guest passes, reception areas, and client suites

  • Coordinate meetings, technology support, and catering services

  • Monitor workplace utilisation and collaborate with facilities management

  • Implement service standards and manage visitor bookings

  • Handle deliveries, create work orders, and manage lockers

  • Identify and escalate potential risks to ensure operational continuity

  • Engage in continuous improvement and assist with client events

  • Serve as training centre concierge and manage conference room bookings

  • Lead client relationships with JLL values and a hospitality mindset

What you will bring:

We're seeking a dynamic professional with a strong hospitality background to manage our facility operations and enhance client experiences. The ideal candidate will possess excellent customer service skills, adaptability, and a proactive approach to problem-solving.

  • 1-3 years experience in hospitality or facility management

  • Exceptional customer service and communication skills

  • Ability to multitask and prioritise in a fast-paced environment

  • Strong collaboration and interpersonal skills

  • Proficiency in Microsoft Office Suite

  • Adaptability to new technologies and applications

What to expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT , people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ426792

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