Business Development Manager, Residential

Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?

ING Australia have a Business Development Manager vacancy in NSW In this role, you will report to Sales Manager, NSW. You'll be able to make an impact by supporting a network of mortgage brokers to help more of our customers find the best home loans available to them.

You'll be responsible for the face-to-face account sales production and growth of your residential mortgage portfolio through a structured engagement program with accredited mortgage brokers. You will champion your region spanning the greater NSW region.

What you'll do

• Increase mortgage broker uptake of our residential mortgages across the allocated portfolio with a view to increase the number of accounts per active mortgage broker
• Train and educating mortgage brokers on ING product, policy processes and procedures to maximise quality and conversion of applications
• Represent ING at internal and external industry events
• Analyse mortgage broker activity and performance
• Participate in sales meetings and workshops with key broker partners
• Liaise with the broker sales and support team relating to loan enquiries

What we're looking for

• Strong credit skills to best represent third party interests balanced with the need to maintain credit quality and credibility with Risk Management
• Experience in a face-to-face business development, sales or relationship management role with a residential home loan/mortgage focus
• Proven customer service skills including experience working within SLAs
• The ability to build strong working relationships at levels (internal and external)
• Proven ability to work autonomously yet consistency meet administrative tasks and targets associated with a sales role

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you'd like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Skye Griffiths

Applications close 26th November 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager