Consumer Sales Expert

THE ROLE:

We are looking for a dynamic and sales-orientedConsumer Sales Expert to join our sales team in the UK. This role is crucial in driving sales growth through a combination of proactive outbound prospecting, efficient inbound lead handling, and dedicated member education and administrative support. You will be responsible for building strong customer relationships, exceeding sales targets, and contributing to the overall success of our sales organisation. You'll thrive in a fast-paced environment where you can make a significant impact by engaging with potential and existing customers across multiple channels.

YOUR DAILY IMPACT AT PELOTON

• Outbound Sales:

• Achieve and exceed sales goals through outbound lead generation and nurturing activities.

• Proactively monitor and pursue outbound and post-purchase opportunities for customer retention and upselling.
• Engage in pilot sales initiatives and incorporate successful tactics into your daily sales approach.
• Maintain accurate and detailed records of outbound sales activities and customer interactions in our CRM system.

• Inbound Sales:

• Convert inbound leads into sales opportunities and close deals to meet or exceed targets.

• Respond promptly and professionally to inbound sales inquiries from various channels (phone, email, chat).
• Qualify inbound leads, understand customer needs, and effectively present Peloton products and services.
• Provide exceptional member experience throughout the inbound sales process.

• Customer Education & Administration:

• Educate customers on Peloton products, features, and benefits, addressing their questions and concerns.

• Provide ongoing support and guidance to customers to ensure a positive experience and drive product adoption.
• Assist customers with order processing and other administrative tasks as needed.

• Collaborate with the wider sales team to ensure smooth customer onboarding and post-sale support.

• Cross-Functional Collaboration & Execution

• Provide cross-functional support to other teams (e.g. Account Management, Commercial orders) as needed.

YOU BRING TO PELOTON:

• A proactive and sales oriented approach, with a passion for exceeding sales targets.
• A flexible and 'All In' attitude with a willingness to provide agile support as business needs evolve.
• Strong communication and interpersonal skills, with the ability to build rapport with customers quickly.
• Excellent listening and problem-solving skills, with a focus on understanding customer needs.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in using CRM systems (e.g., Salesforce) and other sales tools.
• Strong organisational and time-management skills.

EXPERIENCE/ SKILLS REQUIRED:

• Experience in a sales or customer-facing role, preferably in a consumer sales environment.
• Proven track record of achieving or exceeding sales targets.
• Experience with outbound prospecting and lead generation techniques.
• Ability to effectively handle inbound sales inquiries and convert leads into sales.
• A passion for providing exceptional customer experiences.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Ability to learn quickly and adapt to new products, processes, and technologies.

COMPENSATION:

This position offers a competitive base salary plus accelerators, rewarding your success in achieving and exceeding business targets and objectives.

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

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