Customer Service Officer

Be the voice our customers rely on Our Customer Service team are the voice of Cement Australia. Whether its answering a call or responding to emails, you play a pivotal role in order processing and issue resolution. We see you as the glue between customers and the broader logistics team and a valuable part of our business. 

The working hours for this position are Monday to Friday from 8:00 am - 4:00 pm, plus approximately one Saturday per month from 6:00 am to 12:00 pm, at an overtime rate.

Your Opportunity

You'll be based in our Pinkenba office, working alongside a team of Customer Service Officers. As a team, you will:

• Be the first point of contact for our customers via phone and email
• Process orders and track delivery progress
• Investigate and resolve customer queries
• Proactively manage communication around transport delays or product availability
• Collaborate with the broader logistics team and bring ideas of how we can be better

What You'll Bring

You are someone who thrives in your typical fast-paced, customer-focused environment and loves getting things done right. You also bring:

• Experience in a phone/email-based customer service or contact centre role
• Confidence handling high-volume order processing with accuracy and care
• Clear, professional communication and great problem-solving skills
• A collaborative mindset with the ability to build internal and external relationships
• Working knowledge of Microsoft Office and SAP would be a plus
• Experience in logistics, transport or industrial sectors (advantageous)

Why Join Cement Australia?

• Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
• Paid Parental Leave: We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones.
• Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program.
• Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
• Discounted Products: Renovating? DIY'er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.

Who We Are

Cement Australia has been at the heart of the nation's infrastructure for decades, proudly standing as Australia's leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia's growing construction and infrastructure needs.

But we're more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we're building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

• References, a pre-employment medical and background check are part of the recruitment process.
• Cement Australia is an Equal Opportunity Employer.
• We welcome applications from Australian residents with valid working rights.
• Please note: Direct applications only—no agency submissions at this time.

Ready to Build Your Future?

Click Apply Now to take the next step with Australia's leading cement manufacturer and innovator.