Customer Service Officer

3 days ago

Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $90,000 per year

Help Us Shape the Future of Aged Care

Trilogy Care is growing fast and we're looking for exceptional customer service people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day.

We're hiring casual team members until January, with strong potential to extend or transition to permanent roles based on performance. It's perfect for those who want to make an impact while enjoying flexibility and variety. If you're someone who loves helping others, solving problems, and delivering exceptional service, we'd love to hear from you

What You'll Do:

You'll be part of supportive, collaborative teams focused on delivering excellent outcomes for our clients. No two days are the same, and you will:

  • Act as the point of contact for a high volume of inbound calls & communication from clients, families, and other stakeholders, ensuring all enquiries are managed with professionalism and efficiency.
  • Provide practical solutions, support and insights that improve satisfaction and outcomes
  • Use your problem-solving and organisational skills to coordinate services and ensure a great experience
  • Confidently use Microsoft Office and our care management systems to keep things running smoothly
  • Process service requests, update records, and maintain accurate documentation relating to care recipients and service operations.

We're looking for people who are:

  • Excellent communicators, both verbal and written
  • Empathetic, approachable, and great at building trust
  • Confident using MS Office (Outlook, Excel, Teams, SharePoint)
  • Skilled at prioritising tasks and finding solutions under pressure
  • Naturally curious, proactive, and eager to learn
  • Passionate about providing outstanding customer service and making a difference every day
  • Knowledge of the Support at Home Program is highly desirable.

Why Trilogy Care?

  • Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
  • Competitive hourly rate of $43.75 plus 12% superannuation.
  • Hybrid working arrangements so you can enjoy office and home life.
  • Opportunity to transition from casual to permanent based on performance.
  • EAP support for you and your immediate family

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

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